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The ServiceNow Customer Support Communications team is on a rocket ship of growth, and with that growth comes the need to ensure that our organization, processes, and tools are positioned for success. ServiceNow’s end customers rely on communications sent by our team for important updates about their environments, including patching, upgrade, and maintenance notifications. We are passionate about the customer experience and how to leverage thought leadership, innovation, and technology to make the world of work better for our customers and ServiceNow.
The Support Communications Manager will be instrumental to the growth and a valuable, visible member of the team. You will lead a communication team to deliver Communication Execution Services: Monitor & Resolution, ReachOut Management, and Exception Management for many maintenance efforts at a given time. You will partner with the global groups in APJ, EMEA, India and AMS to continually innovate our support for these services and measure the effectiveness of these large-scale initiatives.
The Support Communications team as a whole supports ServiceNow’s vision of ensuring our external customers have a delightful experience when interacting with all groups and websites at ServiceNow. We are laser focused on that end customer experience, while having a little fun along the way. Come join us!
Responsibilities include the following:JV20
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [emailprotected]for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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