Staff Program Manager - Customer Experience

Staff Program Manager - Customer Experience

25 Nov 2021
California, Santaclara, 95050 Santaclara USA

Staff Program Manager - Customer Experience

Job Description

Your Career

The IT Strategy & CX (Customer Experience) team is looking for a seasoned Program Manager with a unique blend of business, technical and program management skill sets. You will collaborate cross-functionally with Product, Engineering, and IT teams to drive the CX portfolio roadmap. You will be responsible for planning and estimating program deliveries and accountable for driving teams to deliver against an aggressive portfolio of programs. To succeed, you also need to technically be able to understand how our products and services are provisioned, licensed, entitled, operated, and decommissioned.

Your Impact

  • Engage closely with CX Product Managers to successfully execute on CX initiatives

  • Responsible for the overall direction, coordination, implementation, execution, and completion of critical programs

  • Plan and drive the Licensing Roadmap

  • Drive the Licensing sprint ceremonies on a regular basis and ensure cross-functional teams are aligned with the set of programs and priorities and informed of planned schedules for new or enhanced offerings

  • Manage dependencies with cross-functional team members

  • Build & manage Program schedule, timelines, stakeholder engagement and drive trade-off conversations with senior leadership

  • Communicate program updates to senior leadership

  • Effectively track and lead multiple Licensing programs simultaneously

  • Develop deep relationships with cross-functional teams


Your Experience

  • Prior work experience with NPI, Licensing products, or product development is a must

  • Minimum 10 years of Program Management experience in an Agile environment

  • Demonstrated ability to lead multiple complex programs simultaneous

  • Ability to set priorities and recommend trade-offs to keep teams focused

  • Proven ability to manage ambiguity, and a preparedness to take on what is needed to get things done

  • Being able to influence & lead teams in a matrixed organization

  • Experience working with cross-functional business teams to launch new services or products

  • Experience working with Product and Engineering teams

  • Exceptional written and verbal communication skills

  • Highly organized and detail oriented

  • Experience using JIRA and Confluence

  • Undergraduate degree in Computer Science, MIS, Business or equivalent education/training/experience

  • Domain expertise in network security service offerings is a plus

Additional Information

The Team

Our Information Technology team is at the core of our products and connected directly to the mission of preventing cyberattacks. We are constantly innovating — challenging the way we, and the industry, think about cybersecurity. Our engineers don’t shy away from building products to solve the problems no one has pursued before.

We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [emailprotected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Disclosure required by sb19-085 (8-5-20) of the minimum compensation (includes on-target earnings = base + on target incentives for sales roles) for this role to be located in the state of Colorado. If hired in Colorado, this position starts at $129,700/yr. Depending on the position offered, restricted stock units and incentive or bonus pay may be provided as part of this compensation package. Additional benefits may be found here.

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