Vacancy expired!
As the Technical Support Engineer, you will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra and DataStax Enterprise.
What you will do:
Research, reproduce, troubleshoot, and solve highly challenging technical issues
Provide thoughtful direction and support for technical inquiries
Ensure that customer issues are resolved as expediently as possible
Reproduce customer issues and log JIRA tickets
Participate in on-call rotation for after-hours, holiday, weekend support coverage
Create code samples, tutorials, and articles for the DataStax Knowledge Base
Collaborate and contribute to Support Team infrastructure tools and processes
Your experience should include:
BA/BS/MS in Computer Science, or equivalent
At least 4 years of experience in a support related, customer-facing role
Strong Linux skills navigation and tools
Strong understanding of Java, Python, and/or another programming language
Experience with JVM and Linux tuning and troubleshooting
Good understanding of relational and/or alternative database technologies
Good understanding of Kubernetes and containerized workloads and services
Able to debug and identify network issues
Excellent verbal and written communication skills
Self-motivated with ability to multi-task and work under minimal supervision
If this motivates you, we'd love to hear from you! Would you like to join our crew?
#LI-Remote
All your information will be kept confidential according to EEO guidelines.