Technical Support Engineer (US West Remote)

Technical Support Engineer (US West Remote)

27 Feb 2024
California, Santaclara, 95050 Santaclara USA

Technical Support Engineer (US West Remote)

Vacancy expired!

Job Description

As the Technical Support Engineer, you will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra and DataStax Enterprise.

What you will do:

  • Research, reproduce, troubleshoot, and solve highly challenging technical issues

  • Provide thoughtful direction and support for technical inquiries

  • Ensure that customer issues are resolved as expediently as possible

  • Reproduce customer issues and log JIRA tickets

  • Participate in on-call rotation for after-hours, holiday, weekend support coverage

  • Create code samples, tutorials, and articles for the DataStax Knowledge Base

  • Collaborate and contribute to Support Team infrastructure tools and processes

Your experience should include:

  • BA/BS/MS in Computer Science, or equivalent

  • At least 4 years of experience in a support related, customer-facing role

  • Strong Linux skills navigation and tools

  • Strong understanding of Java, Python, and/or another programming language

  • Experience with JVM and Linux tuning and troubleshooting

  • Good understanding of relational and/or alternative database technologies

  • Good understanding of Kubernetes and containerized workloads and services

  • Able to debug and identify network issues

  • Excellent verbal and written communication skills

  • Self-motivated with ability to multi-task and work under minimal supervision

If this motivates you, we'd love to hear from you! Would you like to join our crew?

#LI-Remote

Additional Information

All your information will be kept confidential according to EEO guidelines.

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