System Engineer

System Engineer

Vacancy expired!

Job Description

• Install hardware and peripheral components like disk drives, printers, keyboards, and monitors.
• Load software packages such as networking components, operating systems and office applications.
• Customize and adapt current programs to satisfy Applied users’ needs.
• Coordinate with network services and information systems groups.
• Update on status to manager and users through voice mail, email, and in-person communication.
• Connect users to networks and train on facilities and applications.
• Install, repair and conduct preventive maintenance of personal computer by providing technical support.
• Troubleshoot software and hardware failures and determine network problems.
• Diagnose and resolve incidents using documented procedures to perform responsibilities.
• Workaround if incident cannot be resolved.
• Configure PCs and laptops, problem ticket resolutions and track problems using Remedy system.
• Integrate and test activities by migrating applications from development to operational environment.
• Troubleshoot through phone hardware and software and engage technical resources to resolve.
• Determine and research user questions and isolate and resolve information systems problems.
• Receive and prioritize issues and forwards using escalation procedures