Cisco ASA 5500 and NGN series, preferably multicontext
Cisco ISE
Cisco SDA/ACI
ShoreTel/Mitel VoIP The appropriate candidate will also have a good knowledge of BGP, EIGRP, HSRP, VRRP as well as all other major routing protocols.
RESPONSIBILITIES:
Plan, engineer, design, implement and manage infrastructure for all municipal services and responsible for oversight of configuration, maintenance and capacity planning for technologies in scope.
Help articulate needs and drive project delivery for critical public safety facing applications with Applications team as well as Public Safety Administration (Police/Fire)
Maintenance of department specific VLANS, including port-security.
Creation and addition of simple firewall rules and Network Address Translation under the guidance of the Infrastructure Program Manager.
Accountable to execute project engineering and solution processes & functions for technologies in scope.
Responsible for service and project delivery to the client.
Accountable to define, maintain, communicate, implement & execute the enterprise architecture, engineering & standards strategy and for its operational usage across the enterprise for technologies in scope.
Administrate & share reports and usage statistics from Cisco Prime and SolarWinds NPM protocol discovery to senior management & provide monthly updates of qualitative and quantitative statistics.
Support and troubleshoot public safety systems, including County and DoJ services for PD Dispatch, Records, Investigations and Fire.
Setup and deploy new city sites, network drops, Voice over IP phones and Wireless Access points.
Support and troubleshoot core Nexus/9xxx Data switches per requirement of environment.
Establish and maintain strong collaborative relationships with strategic partners from within IT Service Management, Business Partner Manager, Project Portfolio Management, and Application Operations as well as all external outsourced IT infrastructure service providers.
Advise Infrastructure Program Manager and other account leadership on a virtual enterprise wide & badge transparent team in setting the technical direction.
Contribute to the technology lifecycle & roadmap for the technologies in scope, including technology absorption & risk, technology refresh, migration & retirement strategies.
Stay abreast of technical trends and directions in the technology & investment management vendor communities and identify new opportunities for use of this technology.
Educate & mentor the technical virtual team and appropriate management in the use of the technologies in scope.
Understand, formulate and present the cost and business benefit of the use of the technologies in scope and constantly drive productivity improvements & reductions in TCO.
Maintains, monitors and troubleshoots within the roles of Incident Management (Return-to-Service) and/or Problem Management (Reason for Outage).
Maintains on-call availability to respond to network issues and up-time; must be flexible and available with the scheduling.
Execute capacity planning and monitoring processes for technologies in scope.
Develop, monitor, report and present key infrastructure performance metrics for technologies in scope.
Contributes to technical artifacts through team/program SharePoint and/or communities of practice.
QUALIFICATIONS:
Deep & broad knowledge and experience in the capabilities and use of the technologies in scope.
5-7 years of experience in selecting, design engineering, solution engineering, project engineering, integrating and implementing Cisco network architecture and related technologies.
Demonstrated effective decision making that had significant impact on technology direction and related business results.
5-7 years of experience in managing major vendor relationships in this technology area.
5-7 years of experience in providing consulting to senior management on the use and selection of these technologies.
Strong background and understanding of the technical direction in this space and the prevailing standards.
A proven history of being able to influence business and IT peers and management in the decision making process.
Ability to explain complex technical detail and tradeoffs to non-technical associates. • Strong vendor management and negotiating skills.
Ability to mentor and develop other engineers & architects. • Excellent communication skills including the ability to present solutions to technical and non-technical audiences.
Crucial Conversations as demonstrated by the ability to facilitate and conduct crucial conversations when stakes are high, emotions are strong and opinions vary that result in win/win solutions and while doing so fostering communication by encouraging open, honest two-way communication.
Deep & broad knowledge of full range of distributed networking, voice, video, data & security hardware and software architectural patterns, design standards and options.
Deep Technical knowledge of VoIP systems management tools.
Deep Technical knowledge of commonly used VoIP hardware and software products.
Expert knowledge using Microsoft office products and Visio tools.