Technical Support Engineer-(IC2) with JavaScriptExperience

Technical Support Engineer-(IC2) with JavaScriptExperience

02 Jun 2022
California, Santaclara, 95050 Santaclara USA

Technical Support Engineer-(IC2) with JavaScriptExperience

Job Title:

Technical Support Engineer-(IC2) with JavaScript

Experience
Duration: 12 Months (

Remote with proviso to be onsite if selected to convert to FTE later.)

Region preference is Bay Area or someone in PST and MST time zones.

No of Openings: 3

Must have non-negotiable is Java/JavaScript.

Deep understanding of Java, JavaScript, AngularJS, and bootstrap

Experience with relational databases such as MySQL

Position Overview:
We are looking for an

experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for client partners and customers. This includes developing subject matter expertise within the technical support department.
The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform.

Skills:

To be successful in this role you must have or equal to experience with:
Demonstrated ability to troubleshoot difficult technical issues

Must have solid object-oriented programming skills in JavaScript

Experience working with dynamic HTML components such as CSS and XHTML

Angular experience preferred

Working knowledge of the components in a web applications stack

Experience with relational databases such as MySQL

Linux and/or UNIX experience
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
Strong personal commitment to quality and customer service
Ability to work with high-value customer administrators and developers
We value a work-life balance while also collaborating through consistent presence in the office. Currently working remotely due to COVID (Flexibility is required during non-standard business hours including weekends and holidays on a rotational basis.)

Desired Skills:

Deep understanding of Java, JavaScript, AngularJS, and bootstrap.

Working knowledge of ServiceNow Platform

A fundamental understanding of IT service management and the ITIL business process

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