Role: IT Systems/Support Analyst Duration: Long term Location - Santa Clara CA (Remote till end of June) W2 Candidates only This position is not open for C2C Job description:
Provide high-quality support and customer service to internal/external customers through effective communication (via e-mail) and efficient troubleshooting.
Address incidents, issues, and questions within established SLA's.
Coordination of efficient hand-off and disposition of incidents and issues both internally within the IT team and with others such as the business team.
Collaborate with Business and IT development team to identify solution/fix for customer incidents.
Ensuring timely delivery of fixes and incident closure by working closely with IT and Business teams.
Skills:
The ideal candidate will have at least 1-2 years of experience in providing support for LMS/LXP or related systems.
Excellent written, verbal skills, interpersonal, and problem-solving skills.
Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks in a fast-paced environment.
Experience using Microsoft Suite of Products including Word, Excel, PowerPoint, Outlook, SharePoint.
Proven ability to work both independently and as part of a team while demonstrating key traits of creativity, initiative, and flexibility.
Strong team player with the ability to build relationships and the experience collaborating with and supporting geographically dispersed users.
Communicate effectively with people at all levels.
Ask clear and precise questions of the customer to ascertain the exact details of the problem.
Education:
Minimum of a bachelors degree or equivalent
ABOUT US Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data. With an effort to enable our customers the ability to solve biggest problems within their organization.We perceive our clients problems and respond with custom solutions instead of handing over boilerplate responses. OUR MISSION
Customer Focus: We listen carefully to the needs of our clients so that we know what s important for their business and can design a customized solution for their business. Innovation: As a firm, we believe in constantly upgrading ourselves and improving our solutions to adapt to the changing landscape of technology. Accountability and Ethics: We believe in taking our commitments as seriously as our customers and living up to them while building trust for a long term business relationship.
