Genesis10 is seeking a Program Manager for a 12 month contract position with our client in the SEO industry located in Santa Cruz, CA.
Summary: Manage the end-to-end operations and lifecycle of Professional Services partner co-delivery and subcontracting program. Professional Services Partner Ops Program Manager is responsible for working cross-functionally with Professional Services and Alliances to align on partner delivery global and regional strategies and support teams in operationalizing these strategies.
In this role you will manage partner contract generation and maintenance and have a solid understanding of how to structure efficient, effective, and comprehensive contracts. You will develop an understanding of partner capacity through analysis and will triage partner projects as they come through the project pipeline. You will own the vendor purchasing process end to end and will create and submit POs on behalf of partners and approve partner invoices. You will also be responsible for ensuring that partners have access to the resources they need to effectively co-deliver Professional Services with the team
An ideal candidate will have excellent problem solving and demonstrated structured thinking skills, best-in-class communication skills, strong analytical skills, and an eye for detail. You must have an ability to multitask effectively and work with a variety of internal and external stakeholders to create order from chaos and drive the success of the partner co-delivery and subcontracting program.
Responsibilities:
Partner operations contract management:
Create and review partner contracts for single-customer, multi-customer and flex contracts for partner delivery in close partnership with Professional Services, Alliances and Legal team representatives
Understand end-to-end contracting process including risk mitigation requirements and clearly communicate expectations and responsibilities of all stakeholders in the contracting process
Coach professional services to ensure project scope is well defined in partner contracts
Continuously look for opportunities to improve and scale partner contracting process and further integrate other existing processes
Partner operations financial management:
Work in partnership with Professional Services and Finance to determine partner annual budget amount and manage all aspects of PO generation and management and invoice management
Ensure partners receive best in class and timely service as they work closely with the Professional Services team.
Use reporting to determine expected partner accounts payable and partner invoice amounts and troubleshoot any discrepancies between expected costs and invoices. Excellent analytical skills are required for effective reporting
Partner operations resource management
Work with partner firms to source data about their regional monthly capacity and share that data with Professional Services and Finance
Ensure partners have all access to the resources, enablement, tools and systems they need to effectively co-deliver services
Develop and manage collateral and communications to ensure the partner delivery program is effectively resources. Examples of collateral include: partner profiles, partner ramping resources, partner capacity data, partner "how to guides" for both internal and external audience, FAQ docs for Engagement Managers on writing effective partner contracts, internal resources on the scope of the partner program and more as additional needs arise.
Requirements:
Business contract writing and review experience
Detail-oriented, extremely organized, and accountable
Ability to create and manage efficient, scalable processes
Excellent independent problem-solving capabilities and superior analytical skills
Quantitative skills and an ability to quickly create reports and analysis in Excel, Salesforce
Excellent communication skills
Proven ability to multi-task and manage multiple projects
Ability to learn new systems and technology quickly
Understands both detailed and executive views; works towards delivering for both
Experience with Salesforce required, experience with Financialforce preferred
Able to work as a W2 employee of Genesis10 (no corp to corp)
If you have the described qualifications and are interested in this exciting opportunity, apply today!
About Genesis10: Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement - project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com "Genesis10 is an Equal Opportunity Employer, M/F/D/V"
