Member Services Officer (Call Center) – Part Time (Lompoc, CA)

Member Services Officer (Call Center) – Part Time (Lompoc, CA)

18 Jul 2024
California, Santa maria 00000 Santa maria USA

Member Services Officer (Call Center) – Part Time (Lompoc, CA)

Vacancy expired!

We are CoastHills Credit Union, one of the largest Credit Unions on the Central Coast. Our employees are an important part of the CoastHills experience. Not only are we committed to serving our members, but were also involved in helping our local communities. After all, this is our home too! If you enjoy a professional work environment and truly want to make difference in peoples lives, we encourage you to apply for the position below¦ It may be the first step towards a long and fulfilling career with CoastHills.

Part- Time Member Services Officer (eBranch/call center)

You will assist CoastHills Credit Union to achieve its mission to make a difference in our neighbors lives! You will accomplish that by providing outstanding service to both internal and external members.

Some of the responsibilities of the job are;

Processes banking transactions, such as withdrawals, transfers of funds, requests for account information, etc. by telephone, mail and/or Interactive Teller Machine (ITM)

Opens new membership and share accounts and closes accounts as requested

Prepares and processes authorized account changes

Processes Cashiers Checks, Money Orders and other services

Explains, promotes and cross sells Credit Union services, products, programs and investment opportunities; cross-sells Wealth Management services as well as e-statement account conversions

Proactively responds to members inquiries and requests using product knowledge

Assists in completing forms and documents

Resolves errors, member problems and/or complaints in a timely manner

Assists in the training of new employees in the branch

Some of the requirements of the job are;

A minimum of 12 months of customer service and/or cash handling work experience

Within six (6) months of employment: Knowledge of loan products, including features and benefits, as well as successful completion of core competencies certification

Knowledge of English usage, grammar, punctuation, and spelling, with the ability to listen effectively

Ability to calculate figures and amounts, such as interest, dividends and percentages

Ability to apply common sense understanding to carry out instructions

Ability to organize work efficiently in order to meet deadlines

Ability to perform duties accurately and timely, with frequent interruptions

Ability to be bonded

We offer great benefits including, very generous PTO, low premium health insurance, 401k matching, and more¦

If you are motivated and team-oriented, here's your chance to work where every day is Another great day!

Please apply at:

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0ccbc5ee-4e9e-4ab2-b85b-76af5788ba44&ccId=19000101000001&jobId=287917&source=CC2&lang=enUS

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