Software/Hardware Technician

Software/Hardware Technician

12 Jun 2024
California, Santa maria, 93454 Santa maria USA

Software/Hardware Technician

Vacancy expired!

Title : Software/Hardware Technician

Location : Santa Maria, CA / Central Coast

Position Summary & Key Areas of Responsibility

As a Field Service Technician, you are part of our services support team and your passion for providing exceptional customer service contributes to our world class high level of customer satisfaction. Acting as a first line response to customers in our location and on-site in your assigned territory you will communicate in an open, helpful, and engaging manner with your focus being finding the right solution with each customer.

You will connect with our customers to address questions and resolve various problems on-site (some uncommon), knowing when and who to turn to for support. You will organize, triage customer issues, and even handle some problems before they start. No matter the situation, your formal training will allow you to provide customers what they need when they need it. Additionally, you will always be on the lookout for preventative measures you can take, escalate issues, and serve as an ambassador for the Computer Doctor brand. Your goal is to keep our customers completely assured and satisfied through your technical expertise and consistent and constant communication but never be afraid to communicate what you don't know and work to find out.

Overseeing hardware maintenance, installation, network management, and software support

Utilizing your technical skills on products like peripherals, large system printers, plotters, enterprise level servers, communications equipment, networks, tablets, laptops and various IT items.

Basic qualifications

Knowledge of systems architecture, database management systems, and network/system management

Familiarity with large servers, mainframe computers, and imaging software

A+ Certification, CompTIA, N+ Certification, PC skills, basic electronic skills, and some specific hardware and operating system familiarity

One to three years of related experience (but more than that is always a plus)

Working knowledge of Microsoft Office Suite, Windows 10, Mac OSX, IOS, Windows 8, and Windows 7

High School Diploma or GED (Associate Degree or higher preferred)

Must be authorized to work in the U.S.

Must be at least 18 years of age

Must have a valid driver's license and driving record that is acceptable to Computer Doctor.

Ability to perform essential functions of the job with or without a reasonable accommodation

Essential functions of this position include prolonged travel with driving several hours per day, carrying and lifting tools, parts, and equipment weighing up to 50 lbs without assistance, bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size and weight requiring fine motor skills and hand-eye coordination for prolonged periods of time. Climbing into attics and under houses is a possibility.

You will be trained and always have plenty of support when encountering things you don't have knowledge of but we hope you have this basic foundation.

Job Details

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