Manager, Workday Service Center

Manager, Workday Service Center

Vacancy expired!

Job Type:
Regular

Manager, Workday Service Center

Position Summary:

• Reporting to the Director, Workday Service Center, this role manages and supports HR systems (primarily Workday HCM).
• Manages the Workday Service Center team responsible for supporting the day-to-day operations of Workday HCM, Compensation, Benefits, Recruiting, Timekeeping and Payroll functionality
• Serves as a strategic business partner for HR and Payroll functions, enabling these teams to achieve their objectives through efficient and effective systems and processes.
• Responsible for HR data management, system upgrades and maintaining data integrity.
• Serves as the primary liaison between Workday Service Center and HR and Payroll teams.

Essential Job Functions:

Responsibilities include, but are not limited to:

• Work with stakeholders to gather and analyze business requirements and drive the planning, development, testing, and implementation of Workday HCM, Timekeeping and Payroll functionality.
• Spearhead the design, user testing, and implementation of new report development and system enhancements, as well as system break fixes.
• Troubleshoot issues, reporting, design, configuration, and testing to implement solutions to drive adoption and ease of use of Workday applications.

• Ensure data integrity in Workday in support of HR and Payroll business processes.

• Provide subject matter expertise on Workday HCM, Timekeeping and Payroll functionality.

• Clearly articulate the merits and disadvantages of solution options to support informed decisions by stakeholders. Communicate system issues and/or enhancements in a clear and concise manner. Simplify technical language to effectively communicate with non-technical users.

• Regularly evaluate current state of systems and new Workday functionality to identify and recommend process improvements, system enhancements, and/or new applications to support business strategies and operational needs

• Provide Workday Service Center HCM team with direction and support in maintenance and support activities.
• Collaborate with entire Workday Service Center team on changes, from planning through execution.
• Engage with Workday Support and other third-party vendors for support and project activities as needed.

Qualifications:

• ERP, Human Capital Management knowledge, experience completing end to end software deployment;
• In depth knowledge of Workday functionality including: Core HCM, Recruiting, Compensation, Benefits, Talent, Payroll, and Timekeeping.
• Familiarity with Workday Finance applications is a preference

Experience:

• Minimum of 10 years related functional experience, to include preferably 3 years supervisory or lead experience.

Education:

• BA/BS degree in Computer Science, Software Engineering, Information Technology, Mathematics, Engineering, Management, MIS or another technical subject area is required.
• Strong consideration will be given for advanced degrees in related fields and/or related professional certifications.

Equal Opportunity Employer: race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet