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We are seeking an IT Field Service Lead who is responsible for ensuring high quality, consistent technical support, and ensuring technical support service levels are being met or exceeded.
The IT Field Service Lead manages the lifecycle of Field Service incidents within the Service Desk ticketing system. This includes ensuring that tickets are generated, priorities are assigned, status is communicated, escalations occur where necessary, adhere to SLAs, provide resolutions, and suggest solutions for inclusion in Solutions Knowledge Base.