IT Operations Support Specialist

IT Operations Support Specialist

14 Nov 2024
California, Sanysidro, 92173 Sanysidro USA

IT Operations Support Specialist

Vacancy expired!

We are seeking an IT Operations Support Specialist that is responsible for ensuring high quality, consistent technical customer support, and ensuring technical support service levels are being met or exceeded.

Essential Functions of the Job:
  • Resolve and close user requests and incidents to ensure high customer satisfaction and positive support outcomes.
  • Resolves assigned service requests in an effective and timely manner; ensures users to know the current status of their individual problems, by providing updated communications to include estimated timelines of the resolution, escalation, and other pertinent information
  • Effectively diagnose and resolve hardware and software issues and requests
  • Identify and escalate situations requiring urgent attention
  • Capturing and documenting the details of an issue and troubleshooting steps taken in order to escalate the issue or document the identification and resolution; using a ticketing system to track and route problems and requests and document solutions
  • Collaborate with other IT Teams (i.e. Engineering, Applications, Data Analytics, Project Management) to resolve and complete incidents and service requests
  • Utilize purchase requisition system to order necessary hardware and software for projects
  • Ensure maintenance renewals and software/hardware contract renewals are processed to prevent a lapse in coverage
  • Work with teammates to research and document problem resolutions
  • Work independently to research and resolve technical issues
  • Work with teammates in researching and writing technical documentation
  • Stay current with technological trends related to the technical environment
  • Develop and maintain a professional level of proficiency within Information Technology
  • Work with the IT Service Desk to maintain a hardware/software inventory
  • Focus on existing systems to improving process efficiency, reduce costs and enhance customer service
  • Maintains established departmental policies and procedures, objectives quality assurance program, safety, environmental, and infection control standards.
  • Enforces IT standards and educates employees about compliance issues.
  • Develop and maintain IT department system documentation materials (paper and electronic).
  • Attends meetings as required and participate in committees as directed.
  • Exemplifies and promotes the department’s four key success factors: Positivity, Ownership, Efficiency, and Transparency, when working with both internal and external customers
  • Performs other related duties as assigned

Job Requirements:
Required Experience:
  • 3+ years of experience in help desk or service desk operations
  • 3+ years providing IT support in a multi-facility environment
  • Strong understanding of ITIL best practices Preferred Experience:
  • Experience providing IT Support in a healthcare

Preferred Certifications and Education:
  • ITIL Certification
  • Microsoft Certifications - MCSE, MCSA, MCP, Microsoft 365
  • CompTIA Certifications —Network+, Security+
  • Office 365 Training Specific Technical Skills:
  • Microsoft products: Windows 10, Office
  • Networking
  • 0365
  • ITIL Ticketing System
  • Automation tools
  • Service Catalog tool
  • Enterprise phone system
  • Antivirus Software
  • Imaging software
  • Asset management software
  • Enterprise phone system
  • MDM Mobile Data Management

Working Traits:
  • Ability to communicate and interact successfully with a diverse community and to develop and maintain positive professional relationships with colleagues and staff members.
  • Attention to detail.
  • Creative thinking and problem-solving.
  • Ability to capture and communicate the context of a situation.
  • Excellent oral and written communication skills, with a focus in technical or instruction-oriented writing and in clearly communicating complicated concepts over the phone, in person, and in writing.
  • Ability to work both independently and as a team member.
  • Ability to dig into and achieve an understanding of a problem or request in order to offer the most appropriate possible solution.
  • Ability to work on multiple assignments with minimal supervision.
  • Accomplish the quality and quantity of work expected within set limits of cost and time
  • Plan own work; carry out assignments and capacity to "see the job through."
  • Communicate with others effectively both orally and in writing in working out solutions to problems or questions relating to the work
  • Exemplifies and promotes the department’s four key success factors: Positivity, Ownership, Efficiency and
  • Transparency, when working with both internal and external customers
If you are interested in this role please email your resume to

Job Details

  • ID
    JC5790861
  • State
  • City
  • Job type
    Permanent
  • Salary
    Depends on Experience
  • Hiring Company
    RASO Solutions
  • Date
    2020-11-12
  • Deadline
    2021-01-11
  • Category

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