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We are seeking a detail oriented individual with strong communication and problem solving skills to join our Office Administration team. If you are a friendly, service oriented person, have strong organizational skills, can effectively respond accurately and efficiently to our customer needs, and enjoy working with people, then we would like to hear from you!
The ideal candidate is expected to adapt to changes, contribute to improving the overall team dynamic, and follow through on resolving customer issues with good judgement and sense of urgency in a satisfactory manner on a full-time basis.
Essential Job Functions Include, but not limited to:
Address Incoming Calls, Voicemails & Emails in a Timely & Professional Manner. This Includes Accurately Entering Order Inquiries, Change Orders, Product Questions, Lead Time Requests, General Service & Product Orders, and Customer Complaints, in line with Policy and Procedure
Follow Up on Orders with Discrepancies to Resolve Issues in a Timely Manner as Follows: 1) Communicate to Customers and/or Sales Team to Resolve Discrepancies & Finalize Order once Resolution is Determined; 2) Communication of All Delayed or Missed Shipment Information to Customers, Sales Team and Warehouse
Address Basic General and Product Information with Office Team, Sales Team and Warehouse
Actively Participate in Learning Process and Product Training as Needed
Identify and Escalate Priority Issues and Route Calls to Appropriate Resource
Research Required Information using Available Resources
Organize and File Electronic and Physical Paperwork
Adhere to the Work Schedule Outlined for Position
Maintain a Positive Work Atmosphere That Strengthens the Team
Perform Other Duties and Projects as Assigned
Duties are not Limited to the Above Job Description. You may be asked to perform other duties from time to time as the needs of the department or company dictate.
Skills Needed to Be Successful and are Representative of the Knowledge, Skill and/or Ability Required:
Excellent Verbal & Written Communication Skills combined with Ability to Communicate effectively with Individuals at All Levels, both Inside and Outside of the Organization (MUST BE ABLE TO SPELL CORRECTLY)
Ability to Practice Critical Thinking & Problem Solving Skills and Strike the Appropriate Balance between Satisfying the Customer and Workplace
Ability to Take Initiative to Provide Proactive Solutions of Tasks
Strong Organizational Skills with the Ability to Handle Multiple Priorities Efficiently & Effectively
Continuously Develop and Expand Knowledge of Company Procedures and Products
Ability to Comprehend, Organize & Retain Information
Detail Oriented to Provide Highest Degree of Accuracy & Completeness as Possible
Ability to Prioritize Tasks & Complete them in a High-Pressure, Fast-Paced Environment
Strong Sense of Urgency & Commitment to Continuous Quality Improvement
Self-Driven with Strong Work Ethic
Accountable for your Own Learning & Productivity
Complete All Tasks in a Thorough and Time Efficient Manner
Self-Confidence and Comfortable on the Phone with Excellent and Professional Etiquette & Demeanor to Both Customers and Vendors
Ability to Maintain a Positive Attitude when Dealing with all Customers and Co-workers with Clear Communication and Information
Understand and Appreciate an Environment where Processes may Change for Improvement
English as primarily language, Spanish a Plus
Knowledge of Sage Peachtree Software a Plus
Knowledge of Inventory Management a Plus
Knowledge of A/R, A/P, and/or Purchasing a Plus
Knowledge of Numbers, Basic Math and Accounting a Plus
Physical Demands:
This position requires an employee to regularly sit; read, write, speak and hear clearly; use both hands and fingers to type & write; reach with hands and arms for tasks such as keyboarding, opening/closing filing cabinets, and some light lifting as necessary to function in an office environment.
Hours: Monday-Friday 8:00am -4:30 pm & Excellent Attendance
Full Time Benefits:
Competitive hourly wage for experience
Medical Benefits
Paid Holidays
Paid Vacation and Sick Pay
We will review resumes and call those we feel are best qualified for the position immediately. PT Option Available
