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Title: Customer Service Agent
Salary: $16/hr
Status: 6 month part-time employment (20-30 hours per week)
Start Date: May
Report to: Customer Service Lead
Benefits: WFH flexibility, outdoor gear discounts, borrow gear from our gear closet, cool studio located in Emeryville near Pixar, small team, wear multiple hats, work+fun, learn about the local outdoor community
Job Description:
This person is responsible for championing exceptional customer service, taking a proactive approach to listening to our community, and reporting the right information back to the customer and internal teams. We are looking for a high energy person, with patience, and a strong sense of empathy in difficult situations. This person must be customer-centric, with a passion for cultivating great experiences.
Responsibilities will include:
Managing end customer needs (from orukayak.com customers to REI customers)
Customer support: answering customer questions when and where they come in (live chat, phone, email, social media)
Primarily focus on pre-purchase potential customers (Customer Sales), eventually addressing post-purchase customers (Customer Service)
Managing customer repair shipments and handling customer returns
Managing online feedback and reviews, helping with industry events, and planning meetups/demos for our community
REQUIRED SKILLS AND QUALIFICATIONS INCLUDE:
Strong written and verbal communication skills
Advocate for customers
High level of empathy
Team player
Outgoing: comfortable networking, meeting strangers, comfortable over the phone and in-person, etc.
Social media experience: experience with tools including social channels for businesses, actively participates in a wide variety of social media.
Interest in paddling: you need to be passionate about what Oru Kayak does
Willingness to work hard and play hard: This isnt a 9-5 job. The job involves working some evenings and weekends, and responding to community members outside of work hours.
Confident, assertive self-starter who is extremely organized and goal driven
Familiarity with all levels of the consumer sales funnel is a plus
And lets not forget to have some fun! We want your joy and enthusiasm to come through to everyone you interact with!
OTHER SKILLS THAT ARE A HUGE PLUS:
CRM experience
Experience managing customers
Familiarity with kayaking/the outdoor industry
Proficiency with MSOffice, GSuite, and creative software such as Adobe is a plus
Storytelling skills, especially in a public/group environment
How to Apply:
Subject line: "PositionYour NameToday's Date"
In the body of the email: Included your Linkedin (link)
Attach: Your resume and cover letter (if applicable)
About Oru Kayak:
We're a young, award-winning company on a mission to make the outdoors more accessible. Our flagship product line is a series of origami folding kayaks, that transform from a portable box, into a sleek lightweight, and high-performance watercraft.
We are fast-moving and passionate about what we do, and now we're looking for the right teammate to help take us to the next level.
The successful candidate will be someone who is excited about the outdoor industry, and is interested in the unique opportunities available in a startup environment.
