Vacancy expired!
The Operations Field Inspection and Customer Service Representative is a critical position in Anago of the Bay Areas organizational success. This role provides prompt and responsive customer service to our clients and our Franchisees and is critical in maintaining our brand and relationships with clients by doing monthly visits to various clients. This role is also integral in setting up our Franchisees for success and helping them build their small business. Not sure what a Franchisee is or about a franchise model? Not a problem we're provide all the training required to give you an in depth understanding. A successful candidate will be bilingual in English and Spanish and be able to build rapport quickly with clients and Franchisees both in person and over the phone, utilize a systematic and organized plan to manage day to day responsibilities and possess a professional attitude and desire to provide the best service possible to our clients.
We are open to full time candidates to work in the San Jose office. The compensation package includes an hourly rate, bonuses for client retention and an opportunity to add commission based selling additional services such as carpet cleanings or strip and wax. We also provide either a company vehicle or car allowance and gas card to cover any business miles, paid vacation and training, and employer contributions towards health care. We have a very transparent organization top to bottom with great communication among all team members and a strong desire to see everyone succeed.
Responsibilities :
Monthly in person inspections of client accounts
Handle client requests and issues
Work closely with clients to meet their needs and prevent cancellations
Place new and transferred accounts with Franchisees
Franchise support and training
Build customer relations
Propose extra services or work with client to make modifications to service
Prompt and detailed data entry
Requirements:
Bilingual in English and Spanish
Excellent written and verbal communication skills
Positive attitude and willingness to learn
Ability to organize and prioritize multiple tasks
Conduct training classes
Preferred 1 year Customer Service experience
Sales Experience also preferred
Experience in the janitorial/service industries a plus
Valid Drivers License and Insurance Coverage
Basic computer skills
