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ManagedLab Services is looking for an assistant manager to help lead our current Logistics team in the South San Francisco area. This person will have a great customer service mindset, excellent team management skills, and come to work with a positive attitude ready to take on the day. This energetic and detail-oriented person will be part of a larger biotech services company, providing fast-paced inbound and shipping needs for multiple tenants via the operation of multiple Shipping & Receiving locations.
You
Confidence in being a team leader
Extraordinary professionalism and customer service
Positive attitude approaching any task no matter how big/small
Flexibility, a fast-paced environment makes you feel energized, not stressed out
Great communicator – you’re known for clear messaging in company and customer emails and know how to proofread
Core Responsibilities
Receiving and logging packages (both inbound and outbound), and delivering to on-campus locations in a professional andefficient manner.
Executinggoods security and ensuring proper materials handling of all S&R materials by Logistics team members
Ensuring service coverage of logistics facilities through team schedulingand on-site backup support
Acting as a point of contact with customer personnel, including onboarding new personnel, troubleshooting, and resolving escalated customer issues
Coaching and developing team members to ensure the best customer service experience possible
Drafting, implementing, and updating Work Procedures and SOPs
Operating and coordinating inventory & maintenance of logistics equipment and materials, including forklifts, pallet jacks, carts, dollys, scanners, computers
Traveling between work sites as necessary for client meetings andquality control in the South San Francisco and San Mateo area.
Adherence to safety social distancing requirements before and during employment, in response to COVID-19, as recommended by the Centers for Disease Control and the World Health Organization
Reports to: Lab Services Manager (Sr. Squad Leader)
Skills & Requirements
2-3 years in a Logistics or Shipping & Receiving role. Prior supervisory experience preferred.
Forklift experience
DOT/IATA certifications preferred
Valid Driver’s License and personal transportation
Must pass a pre-employment background check and drug screening
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records
New S&R employees mustwear personal protective footwear that meets the standards forASTM F2412-18a Standard Test Methods for Foot Protection for compression resistance and impact resistance.
Available to work withinthe core business hours of 7AM to 6PM,and availability for evenings/weekends as dictated by ad-hoc S&R needs.
Service hours are generally 8 AM to 5 PM Monday through Friday
Extraordinary professionalism and customer service
Positive attitude approaching any task no matter how big/small
Flexibility:a fast-paced environment makes you feel energized, not stressed out, and able to adjust to working needs as the day progresses
Great communicator – you’re known for clear messaging in company and customer emails and know how to proofread
Benefits & Perks
Competitive salary
Medical, Dental, Vision, and Life Insurance options
Vacation, Sick, and Holiday leave
401(k) with company match
Learn more about our company at www.managedlab.com
Application Instructions
Please fill out the application and questionnaire here. Do not use the Reply button on Craigslist.