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****Front Desk Requirements****
Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
Greet guests on every interaction using the 10/5 rule.
Ensure that all guests feel welcomed to the property.
Register guests and assign rooms.
Conduct check-out processes.
Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
Respond to phone calls, and retrieve guest mail, faxes and packages.
Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
Maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
Attend team meetings and celebrations.
Follow all company and safety and security policies and procedures along with all other company policies.
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
