MARRIOTT FRONT DESK AGENT (Fisherman's Wharf)

MARRIOTT FRONT DESK AGENT (Fisherman's Wharf)

Vacancy expired!

Privately owned and operated, Courtyard by Marriott Fisherman's Wharf is located in the heart of Fisherman's Wharf! Our hotel is also within walking distance to Pier 39, Ghirardelli Square, North Beach! We currently have an exciting opportunity for a Front Desk Agent and are looking to meet the best and the brightest the hospitality industry has to offer!

Job Description:

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

•Process all payment types such as room charges, cash, checks, debit, or credit.

•Process all check-outs including resolving any late and disputed charges.

•Answer, record, and process all guest calls, messages, requests, questions, or concerns.

•Coordinate with Housekeeping to track readiness of rooms for check-in.

•Deliver items to guest rooms, and/ or retrieve luggage for guests as requested.

•Supply guests with directions and information regarding property, tickets/ tours, transfers, and local areas of interest.

•Act as concierge to book tours, transfers and sell tickets to guests.

•Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

•Complete designated cashier and closing reports in the computer system.

•Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

•Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information

** ALL OTHER DUTIES AS REQUIRED BY MANAGEMENT**

Requirements:

To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.

Previous hotel experience strongly preferred.

Must be 18 or older to apply

FULL TIME EVENINGS AVAILABLE- 3PM- 11PM

**Note: This hotel operates seven (7) days a week and twenty- four (24) hours per day. All employees both management and hourly must realize this fact and be willing to hold a flexible schedule that includes: nights, weekends and holidays.

To Apply: Email resume directly to julia.castano @marriott.com

For faster response we encourage you to apply in person at

580 Beach Street, San Francisco, CA 94133