Vacancy expired!
Are you a positive, happy person who loves dogs and cats? Is your day better when you get to help people? Do want to go home at the end of the day knowing you made animals and peoples' lives better? If so, we could be the job you love.
The Grand Lake Veterinary Hospital is seeking a full-time veterinary receptionist to join our family. We are an independently owned practice that values its staff and treats them like family. We are dedicated and committed to making pets and their owners' lives better. We value diversity and respect. Our culture at GLVH is one of caring and compassion, not just for our patients, but our staff as well. Our management team aims to support our staff as much as they support GLVH.
We offer benefits for our full-time staff including medical and vision, an employee discount, and paid time off after a probationary period.
Employee Benefits at The Grand Lake Veterinary Hospital include (after probationary period):
Paid Holidays
Paid Time Off (for Full-Time Employees)
Company Sponsored Medical Insurance
Dental Insurance
Vision Insurance
401(k) match at up to 4%
Profit Sharing
Generous Pet Discount
Team Building Events
Opportunities for growth within the company
Frequent Lunch and Learns!
Please see the job description below and submit a cover letter explaining why you would be a great addition to our team along with your resume.
JOB DESCRIPTION
RECEPTIONIST
REPORTS TO: Practice Manager
The receptionist is the client's first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The receptionist answers telephones, greets clients, prepares patient files, receives and relays client correspondence, updates client financial records. The exceptional receptionist has the ability to diffuse negative client situations and foster client bonding.
EDUCATION AND LICENSURE REQUIREMENTS
High school diploma or equivalent.
Customer Service background desirable but not required.
Typing skills required.
Some computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as email.
EXPERIENCE REQUIREMENTS
Significant experience with basic office functions in a busy office environment.
Previous receptionist and veterinary practice experience are desirable but not required.
PERSONAL REQUIREMENTS
The receptionist must be able to:
Be flexible in attitude and work habits.
Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms.
Perform basic computer skills, type 30 words per minute.
Physical Effort: Work requires lifting and carrying equipment and food weighing up to 40 lbs; requires sitting and standing for extended periods or time.
Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.
The range for the position is $12.55 per hour to $15.00 per hour.
Benefits are outlined in the employee manual and are separate from the hourly wage.
Veterinary Knowledge / Client Education
Can answer client's inquiries about basic animal care questions and routine procedures.
Can educate clients on over-the-counter products such as shampoos and nutraceuticals; has full knowledge of heartworm and external parasite preventives to promote client education and sales.
Can guide clients to make appropriate decisions regarding optimum pet care.
Admitting / Discharging Patients/ Cash Handling
Can admit patients and handle medical record entries accurately.
Can prepare health certificates, immunization certificates, laboratory requests, and euthanasia authorizations.
Can handle client/patient transfers with ease.
Can prepare client invoices for services performed.
Can accurately handle payment transactions.
Can accurately and empathetically communicate estimates/treatment plans to clients.
Hospitality
Can bond with clients during interactions.
Can keep the front desk a positive area even in the event there is a client wait time.
Schedule Management
Can work to maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen.
Computer Knowledge / Telephone Skills
Receives and relays telephone, fax, and email messages accurately and promptly.
Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system.
Can Enter and update client and patient information into practice computer software.
Has excellent computer skills and shows accuracy in inputting details. This is especially important as we are a paper-light practice.
Personal Conduct/Attitude/Teamwork
Can maintain positive, cooperative relationships with other employees.
Can display tact and respect with team members even when busy or hectic.
Feel and express a genuine liking for animals and their owners and for working in an animal care field.
Client Communication
Can conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks.
Can deal intelligibly, pleasantly, and efficiently with clients, often doing several things at one time.
Can greet clients with poise and natural effort.
Can outline costs and fees in a positive light while supporting hospital payment policies.
Can turn future clients (phone-shoppers) into clients through relationship building and bonding.
Can easily remember clients and patients names and use them.
Can handle client correspondence including procedure reminders, thank you cards, welcome cards, sympathy arrangements and cards, and A/R statements.
Facility Maintenance
Can maintain a professional/welcoming appearance of the front office through cleaning and organization.
Can offer proper upkeep for and troubleshoot office equipment including computers, telephones, copiers, and scanner.
Recordkeeping/Filing
Can accurately maintain records in an electronic format.
Organization/Time Management
Can work almost constantly in the presence of other staff members and clients.
Understands and carries out oral and written directions.
Other
Performs other duties as assigned.
