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GENERAL SUMMARY
Under the direction of the Senior Director of Revenues, the Membership Director is responsible for recruiting new members into the club, retaining the existing membership base, encouraging existing members to upgrade their membership level, and sourcing referrals and leads and transitioning the leads into membership sales.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
PRIMARY JOB FUNCTIONS
Sales
Sell club memberships, upgrades, conversions and membership changes
Recruit prospects, conduct sales presentations and tours
Development new sales prospects by contacting individuals, groups and companies in the community
Attend special events and activities to provide sales information and tours
Sell locker and laundry service
Maintain accurate and up-to-date membership sales tracking and reports
Financial Accountability
Meet and/or exceed monthly membership sales and initiation fee goals
Communication and Relationships
Orient new members into the club by introducing them to key staff and members and scheduling their introductory appointments
Develop professional relationships for the purpose of sales lead generation
Communicate timely and follow up, as appropriate.
Active participation in required events, required programs, required meetings and required trainings.
Effectively and professionally interacts and communicates with senior management, managers, other employees, prospective members, and members.
Promote harmonious relations among members, staff, vendors, and the community at-large.
Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
Corporate Goals & Objectives
Promote the company’s safety goals and actively work towards ensuring a safe working environment.
Interpret and ensure compliance with company policies and procedures.
Actively further corporate objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations.
Make professional development a consistent priority.
OTHER JOB FUNCTIONS
Ability to regularly work monthly “close-out” dates (generally mid-month and end of month)
Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays
MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS & KNOWLEDGE
Policies and Regulations — Knowledge of company polices.
Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling services. This includes marketing strategy and tactics, and sales techniques.
Problem Anticipation/ Deductive Reasoning — Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one.
Written Comprehension and Expression — Ability to read, understand and communicate information and ideas in writing so others will understand.
Oral Comprehension and Expression —Ability to understand and communicate so others can understand ideas and information.
Computer – Ability to develop and maintain computer records in Salesforce, Word, Excel and other software required by TBCC and regulatory agencies. Ability to develop tracking and report forms in Word and Excel as needed.
EXPERIENCE
At least three years’ experience in sales and customer service.
Demonstrated knowledge of Microsoft Office programs such as WORD, EXCEL, and OUTLOOK are essential.
Demonstrated knowledge of Salesforce applications highly preferred
EDUCATION – Associates Degree or equivalent accredited degree or professional certification, Bachelors of Arts or Science is desirable.
WORKING CONDITIONS/ PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position deals with outside personnel such as prospective members and members on a regular basis with contact in various forms such as in person, phone and email.
The location of the position is primarily indoors. Position may occasionally require transition to outdoor environment. However, extreme environmental conditions do not exist.
It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
It is necessary to adapt to a frequently changing environment.
Sitting and standing is as needed.
