Job Title: Wildlife Center Administrator
FLSA Status: Non-Exempt/Non-Union/Full-Time
Salary: $21.22 to $23.00 per hour
Excellent Benefits Package Available
This position is on-site in Saratoga and travels to our Burlingame and San Jose worksite for training.
Who we are: The Peninsula Humane Society & SPCA (PHS/SPCA) is a local, private, non-profit charitable organization dedicated to animal welfare. It is our mission is to build healthy relationships between people and animals. PHS/SPCA is truly an open admission shelter, not only accepting many pet animals who might be refused at other shelters, but also taking care of injured and orphaned native wildlife. We’re among just a handful of humane societies and SPCAs, worldwide, that extends its caring services to sick, injured and orphaned wildlife. Typically, we successfully rehabilitate 1,200 to 1,400 animals each year, vital work made possible by generous donations. To learn more about us, visit www.phs-spca.org.
Who you are: You act as a liaison to the public on the phones assisting with all wildlife-related inquiries and requests in a positive, friendly, and professional manner. You have excellent customer service skills to provide accurate information for service calls related to wildlife issues in San Francisco, San Mateo, and Santa Clara Counties. Position is hands-on and must be performed on-site.
Essential Duties and Responsibilities include the following (other duties may be assigned):
Field general information inquiries about wildlife by the public.
Handle all incoming phone calls in a timely and professional manner and forwarding phone inquiries to their respective departments.
When opportunities arise, counsel the public on issues related to co-existing with local wildlife, such as fledgling birds found on ground or cleaning bird feeders regularly.
Provide assistance to other departments as assigned to ensure a positive public image, enhance the operation of the organization, and improve quality of care for animals.
Assist Manager with special projects as needed.
Work quickly and effectively under pressure to deliver results in a fast-paced environment.
Communicate professionally and effectively with coworkers and the public.
Maintain organization and cleanliness of work area. Ensure necessary supplies are stocked and equipment is functional.
Report items for repair/replacement as needed to appropriate supervisory staff.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or equivalent; and at least six months to one year of related customer service/receptionist experience and/or training; or equivalent combination of education and experience. Experience in office work, with administrative skills such as record keeping and typing preferred.
Upon hire, must pass a background check.
General knowledge of all wildlife laws and resources for San Francisco, San Mateo, and Santa Clara counties, or become knowledgeable within the first six months from hire date.
Proficient using Microsoft Office Suite (Word, Excel, Outlook).
Working knowledge of multi-line phone systems.
Solid organizational and time management skills.
Ability to work effectively in a fast-paced environment.
Excellent communication skills, verbal and written. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
Must be able to maintain a professional demeanor at all times.
Must have ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to analyze data and information and input into computer system.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Able to multitask and work efficiently and calmly under stressful circumstances. Must be able to work well in a team environment.
Must have a flexible schedule and the ability to work on weekends and/or holidays as needed.
Excellent Benefits Package Available
Medical /Dental /Vision/Life/ Flex Spending
Sick, Vacation and Holiday pay
Employee Assistance Plan
Retirement plan & employer matching
Available to all employees with pets:
Free vaccines, spay/neuter, microchipping, and two pet adoptions
Discounted euthanasia services/cremation, bloodwork, urinalysis, prescription food, and discounts at our retail stores.
For more information about our available job opportunities and how to apply, please visit our website at www.phs-spca.org/careers
The Peninsula Humane Society & SPCA is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. EOE/M/F/D/V/SO
