About this position:
Job Title: Analyst
Client Title: Loss Prevention (LP) Analyst
Division: Retail
Location (City/State): Cupertino, CA
Employment Type: Full Time
FLSA Status: Non-Exempt
About us:
Security Industry Specialists, Inc. (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish this through innovation, constant process improvement, and an uncompromising commitment to hiring, retaining, and rewarding the best talent available.
General Statement of Job:
The Loss Prevention Analyst is the direct liaison to the client responsible for receiving, processing, reviewing, analyzing, and closing all incoming requests from the clients' Loss Prevention program and external agencies. The ideal candidate must have great interpersonal and communication skills with the ability to work in a fast-paced and dynamic work environment. The Loss Prevention Analyst reports directly to the Retail Operations Manager.
Essential Job Functions:
- Learn Athena Case Management (ACM) and review leads, confirming or refuting via CCTV footage.
- Establish BOX folders for confirmed and refuted events, including videos and observations, for RSBP's review.
- Partner with the Fraud Manager for feedback on the ACM tool and future enhancements.
- Utilize Business Object reports to monitor destructive behaviors in high-risk stores, confirming through CCTV footage.
- Maintain a rolling list of store CCTV systems, documenting issues and preserving significant crime images and footage.
- Capture and store suspicious activity identified in Carrier Fraud Leads in designated BOX folders for review.
- Review incident reports for similar activity, confirming via CCTV, and document in relevant BOX folders for further collaboration with the Fraud Manager.
- Perform other related duties as required.
Minimum Qualifications and Requirements:
- High School Diploma required; Associate's degree in Business Administration preferred
- 3-5 years in Loss Prevention, Global Security Operations Center, or Law Enforcement
- Proficiency in PC and iOS hardware and software, including word processing, data analysis, presentation software, and
spreadsheet applications
- Maintain state guard certification as required by state law and client requests; the employee is responsible for all documentation
and fees unless specified otherwise.
- Dependable team player with business maturity and enthusiasm, capable of delivering high-quality customer service
- Flexibility to work any shift, any day of the week (Monday-Sunday), and willingness to assist with additional shifts as needed
- Domestic travel, up to 5% of the time
Grave Shift: Sunday - Thursday 10:00 PM - 6:45 AM
What we can offer:
- $26-30/hr
- Health, Dental, Vision, and 401k for eligible employees
- Paid Time Off including Sick/Safe Time
- A dynamic and challenging work environment with opportunities for growth
Additional Information:
Private Patrol Operator #PPO 13936
Private Investigator #PI 28063
