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Hello, we are a local full service auto shop looking for a full-time Service Manager. We are looking for someone who has experience in service writing, but are willing to train the right individual. Please respond to email with cover letter and resume, thanks.
Service managers are key players in franchised or independent auto shops. They are responsible for maximizing the efficiency, revenue and productivity of the service department and achieving the highest levels of customer satisfaction. Service managers are members of the auto shop management team, collaborating with colleagues in parts and accident repair departments to improve the overall performance and profitability of the business.
Qualifications
Service managers require strong technical knowledge acquired through education or training at a college or trade school. Franchised auto shops might also require service managers to complete a manufacturer's technical training course. Service managers must have extensive practical experience in vehicle servicing and repairs, together with experience in supervising technicians and dealing with customers. Previous experience as a service adviser or service receptionist is important.
Skills
Excellent communication skills are important to service managers. They must be able to interpret customers' descriptions of their vehicle problems and translate those into clear instructions for service technicians. Service managers require good diagnostic skills to identify service requirements and assess the work of technicians. They also require excellent customer service skills to deal with any customer concerns or complaints.
Management
Service managers are responsible for recruiting a team of technicians with the skills and qualifications to carry out the type of servicing and repairs offered by the auto shop. They supervise technicians' performance and arrange training programs to keep the team's skills up to date. Managers prepare schedules and plan staff duty rotations to ensure that servicing and repairs are completed as quickly as possible. They also select equipment, such as diagnostic tools, that will improve quality and productivity in the service department.
Sales
The service department is an important source of revenue for the auto shop. Managers are responsible for maximizing revenue by attracting more customers or increasing the value of each service job. Service managers must develop promotional campaigns to encourage owners to choose the shop for their next service or repair. They must set up a system to contact existing customers when their next scheduled service is due. When a vehicle is in for repair or servicing, the service manager must ensure that a member of the team inspects it to identify any additional work required.
Customer Service
Service managers must ensure the highest levels of customer satisfaction so that owners continue to return to the shop for future work. Repeat business is vital to building long-term revenue and profitability. Service managers must identify aspects of the business that affect customer satisfaction, such as opening times, availability of courtesy vehicles or collection and delivery services, accuracy of costs, and quality of work. They must ensure that all members of the team understand the importance of customer satisfaction and develop training programs to improve customer service standards.
Looking forward to hearing from you!
