Vacancy expired!
Description:
Providence is calling a Switchboard Operator, Registrar to Providence Medford Medical Center in Medford, OR. This is a full time position. Routine work hours will be Monday-Friday, day shift hours. We are seeking candidates who are available to be flexible with shift start and stop times, as they may shift due to operational demand.
Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.
We are seeking a Registrar/Pbx Operator that will be the member of a team whose purpose is to provide Providence Health System with superior service in performing multiple functions. General responsibilities are registering patients, obtaining appropriate demographics, insurance and medical information. In addition, will be responsible for operating the hospital telephone and paging system.
In this position you will have the following responsibilities:
Demonstrate initiative in acquiring and upgrading knowledge and skills:
Maintain knowledge of Medicare, Medicaid, VA, Third-Party Payer and Managed Care contract requirements for payment related to benefits/coverage, eligibility, authorization, deductible, co-pay and notification
Provide quality customer service:
Greet patients promptly, courteously, and professionally 98% of the time as observed by the Director
Ensure that patients are accurately registered:
Patient Information:
Assign medical record number using correct search procedure
Screen admission to determine appropriate admission type
Pre-register or register patients capturing pertinent data such as complete demographic, insurance, employer, accident and clinical information
Accurately enters data into the system
Perform other registration-related duties such as discharges, bed transfers, patient-type transfers, dispositions, etc.
Must maintain 95% and above accuracy based on a random sample of verified registrations
Direct patient contact:
Obtain appropriate signatures on consents and releases including Advance Directive
Serve patient rights
Collect patient’s valuables, and places them in the safe
Perform operator duties effectively:
Acknowledge all calls promptly
Page the requested parties accurately, in a clear, audible voice
Security:
Respond promptly to alarm signals, in accordance with departmental and hospital procedures
Notify the appropriate authorities
Respond promptly to Emergency Codes such as disaster, trauma, fire, etc. in accordance with departmental and hospital procedures
Inform the appropriate parties of pertinent patient information:
Demonstrate positive interaction with the public, 98% of the time as observed by the Director:
Communicate effectively with physicians, physicians’ office workers and all hospital department employees
Maintain positive interpersonal relations with co-workers, so that productivity is maximized
Maintain and distribute faxes, physician orders, medical records, surgery schedules, reports, etc., in accordance with departmental procedures
Notify the appropriate department or nurses’ station, of patient’s arrival:
Escort patients, if necessary, to the service area
Collect co-pays, deductibles, and/or co-insurance, and gives the patient a receipt
Demonstrate the ability to organize and handle multiple, often changing tasks and priorities
Qualifications:
Required qualifications for this position includes:
Clerical and computer experience
Excellent public relation skills
Preferred qualifications for this position includes:
Coursework/Training: College-level coursework
Healthcare experience in a hospital
APPLY HERE: https://www.providenceiscalling.jobs/medford-or/patient-registrar-hospital-customer-service-cross-training-provided/491AB67C9FA94F1292366EFCA8509C1E/job/
