Guest Services Agent (Hampton Inn & Suites Paso Robles)

Guest Services Agent (Hampton Inn & Suites Paso Robles)

19 Apr 2024
California, San luis obispo 00000 San luis obispo USA

Guest Services Agent (Hampton Inn & Suites Paso Robles)

Vacancy expired!

Are you looking for a fun, and rewarding position with a team that cares about what they do? Are you energized by challenges? Do you enjoy working hard to provide a good environment for your peers and to offer a special experience to our guests? If this describes you, then you may be exactly who we are looking for. Experience is a plus, but care more about the right fit in personality. Please see descriptions below.

Essential Personality and Attitude Traits (Way more important than experience!)

Can do attitude

Team player

Positive and happy (hopefully excessively!)

Self-Starter

Loves to travel (our Hilton travel benefits are amazing!)

Does well under pressure and welcomes a challenge

Takes pride in their work

Finds joy in providing others with a special experience at our hotel

Daily Technical Job Functions

Greet arriving guests and assign rooms to guests of hotel.

Verify customers' credit, and establish how the customer will pay for the accommodation.

Compute bills, collect payments, and make change for guests.

Review accounts and charges with guests during the check-out process.

Post charges, such as those for rooms, food, liquor, or telephone calls to ledgers.

Transmit and receive messages, using telephones and email.

Contact housekeeping or maintenance staff when guests report problems.

Make and confirm reservations.

Record guest comments or complaints, referring customers to managers as necessary.

Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

If the above fits you then please apply. You can either respond to this ad or stop by to fill out an app.

We at Hampton use this word called Hamptonality. If you would like to apply please note somewhere on your resume or application how you could bring Hamptonality to the table (Hint is that there is no right answer). If this is a challenge for you this may not be the right fit for you.

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