Vacancy expired!
POSITION SUMMARY:
Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and night audit. Help assist with and prepare monthly reports and budget for front office department.
DUTIES AND RESPONSIBILITIES:
1. Trains, cross “trains, and retrains all front office personnel.
2. Participates in the selection of front office personnel.
3. Schedules the front office staff.
4. Supervises workload during shifts.
5. Evaluates the job performance if each front office employee.
6. Maintains working relationships and communicates with all departments.
7. Maintains master key control.
8. Verifies that accurate room status information is maintained and properly communicated.
9. Resolves guest problems quickly, efficiently, and courteously.
10. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
11. Reviews and completes credit limit report.
12. Works within the allocated budget for the front office.
13. Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
14. Checks cashiers in and out and verifies banks and deposits at the end of each shift.
15. Enforces all cash-handling, check-cashing, and credit policies.
16. Conducts regularly scheduled meetings of front office personnel.
17. Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
18. Upholds the hotel's commitment to hospitality.
19. Prepare performance reports related to front office.
20. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.
21. Monitor high balance guest and take appropriate action.
22. Ensure implementation of all hotel policies and house rules.
23. Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
24. Prepare revenue and occupancy forecasting.
25. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
26. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
27. Monitor all V.I.P 's special guests and requests.
28. Maintain required pars of all front office and stationary supplies.
29. Review daily front office work and activity reports generated by Night Audit.
30. Review Front office log book and Guest feedback forms on a daily basis.
31. Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
32. Perform other duties as requested by management.
33. Applies and ensures the application of the sales strategy to maximize occupancy and average room price
QUALIFICATIONS:
Some college plus 2 years of Hotel Management in Operations. Front office/guest services experience (required) including management and/or supervisory experience, or equivalent combination of education and experience (Hotel experience required).
Excellent organizational skills are essential, must be able to multi task, have outstanding attitude, enthusiasm, professionalism and attention to detail.
Must be results orientated.
Must have a flexible schedule, and required to work nights, weekends, and/or holidays.
Must have strong conflict resolution skills and strong negotiation skills.
Must have the ability to develop and maintain a strong team environment.
Must be guest service focused, and understand expectations of hospitality demands.
Must have clear, concise verbal & written communication skills.
Excellent communication, interpersonal and administrative skills is required.
Proficient in MS Word/Excel is required.
Knowledge of RoomKey or StayNTouch is preferred.
Must work well with others, be motivated, and display a positive energetic
