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POSITION: Guest Services Agent REPORTS TO: Guest Services Manager & General Manager
HOTEL/LOCATION: Paso Robles Inn
OVERVIEW: Our mission at Martin Resorts is to promote a contagious spirit of hospitality by enriching the lives of our employees, our guests and our community, one experience at a time. We are looking for someone who understands what it means to LEAD and believes in our culture, values, and mission as much as we do.
Are you interested in making a difference and becoming something great?
TO SUCCEED IN THIS ROLE:
You share our company values: Leadership, Empowerment, Authenticity, and Distinction in every interaction and every relationship.
LEADERSHIP: You do the right thing when no one is looking and accept ownership in everything you do.
EMPOWERMENT: You inspire respect and trust, showing courage to take action.
AUTHENTIC: You provide genuine service and experiences with guests and outside vendors.
DISTINCTION: You uphold the highest standards and go above and beyond.
HUMM: You are able to work well both independently and as part of a team to achieve extraordinary results.
YOUR ROLE: As a Guest Services Agent, you are customer-service oriented individual who is dedicated to representing the hotel with enthusiasm, professionalism, and a businesslike demeanor to all hotel guests, clients, agents, and the community. You are a positive, hardworking team member who will conduct the business of the propertys front office in this dynamic work environment. The Guest Services Agent strives for success and will be expected to uphold the values of excellent customer service, organization, and executing their responsibilities through record keeping, telephone operations, guest interactions, and other related tasks.
YOUR WORK DAY:
Maintain front office and lobby organization and supplies to provide a clean and enjoyable experience.
Uphold friendly, courteous telephone service and interactions with guests and fellow employees.
Coordinate with guests prior to arrival and through to their departure by means of reservations, wake up calls, check-in, check-out, routing needs, posting charges, and special requests.
Preserve the security and privacy of guest rooms and administrative keys.
Actively communicate with management and staff through scheduled reports, customer feedback, and guest needs.
Conduct hotel site inspections to maintain property safety and chaperon tours for prospective clients.
Receive and send guest and hotel mail, packages, and facile transmissions.
Maximize revenues through sales strategy and outstanding customer service.
Develop a comprehensive knowledge of rates, feature, amenities, and area attractions for the property and competitors in order to assist any client and maintain a competitive understanding.
Maintain the confidentiality of any and all company information, including but not limited to: performance statistics, agreements with clients, prospective business, and financial information.
Adhere to all hotel policies and procedures throughout the execution of tasks and responsibilities, including maintaining excellent customer service and efficient operations.
Sustain the safety of the property though risk-management behavior, proper inspections, participation in Safety and Security Committee and knowledge of emergency procedures.
o Following safety procedures as your role is defined.
Apply HerePI106368307