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Our Wine Club Manager requires full-time availability on Thursdays through Mondays with occasional evenings and holidays. We are a small, family-owned and operated winery that is celebrating 25 years in business. Our philosophy is to enjoy life, most of all wine, and share that passion with our guests. We are looking for someone who is interested in wine and looks forward to the opportunity to work in a friendly, professional atmosphere. Primary responsibilities include, but are not limited to, the following:
Wine Club Execution:
Primary responsibility of the Wine Club Manager is to provide leadership and education of all wine club operations and to oversee all wine club releases including wine selection, scheduling, release dates, inventory movement, order processing, shipment activities and follow up activities.
Oversee the development of club newsletters, including recipe development, creative writing about current winery happenings, and wine tasting notes. Efficiently distribute the newsletter via the website, email, etc.
Initiate and oversee email marketing campaigns, including notifying members of shipment details, promotions, events, etc.
Maintain website information relevant to club members including newsletters, event information, and current club offerings
Contribute to social media platforms, including Facebook and Instagram, with wine club motivated posts
Create, implement and maintain incentives to retain memberships and achieve sales goals
Manage the wine club email list so that all members are successfully reached for promotions and updates
Maintain and monitor the in house inventories for club member allocations for pick up
Update company website with current wine club information and offerings
Collaborate with the Events Coordinator to plan and host club related events
Timely email response to club members to confirm wine club sign-ups and cancellations
System Management, Shipping, and Compliance:
Routine database management of memberships. Ensure all member data including address changes, credit card updates, special requests, shipping preferences, etc. are always accurate and useful for the company and customer. Perform regular updates to contact members with expiring and/or declined cards
Monitor and fulfill website sales and membership updates
Manage all aspects of direct shipping, including assisting with compliance
Work as a liaison with shipping companies, resolve disputes and review monthly statements
Sales and Tasting Room:
Active member of the Tasting Room team, engaging guests and interacting with club members by professionally pouring wines, educating guests on winemaking techniques and wine club benefits
Develop new and enticing methods for engaging wine club members in the tasting room as an effort to retain members and entice new memberships
Ensure that the tasting room, restrooms and inventory areas are clean, neat and stocked at all times
Ensure that the retail displays of wine and non-wine products are attractive and enticing to customers
Open and close POS/cash registers and run end of day reports
Attend winery functions and meetings to promote the brand and wine club
Assist guests with transporting wine to their vehicles
Physical Requirements:
Ability to stand for long periods
Must be able to lift a minimum of 40 lbs
Effectively stock wines, aid in the setup of events (tables, chairs, move heavy objects)
Other Requirements:
Must be 21+ years of age
Valid Driver’s License
Candidates must have a minimum of three years of related experience, winery preferred
A bachelor’s degree is preferred
Working knowledge of Microsoft Office Suite, Wine Direct, and Ship Compliant Software
Excellent communication skills, personable and professional demeanor
Excellent planning and organizational skills, project management
Motivated self-starter, ability to work effectively with minimal supervision
Must possess an enthusiasm for wine and the Paso Robles region
This is a full-time opportunity.
Compensation is hourly with a generous commission on wine club sign-ups.
Please no phone calls or walk-ins.