Vacancy expired!
We are looking for a Deskside Support Technician on behalf of our client to manage one location in South San Francisco with 180 users from 8am to 5pm. On a daily basis this individual will be maintaining, analyzing, troubleshooting, and repairing hardware and computer systems. Additional responsibilities will include performing on-site or remote servicing, repair, and installation of computer hardware, software, and networks.
Primary Responsibilities
Provide exceptional service to personal computer users
Install and configure PC hardware and software
Complete PC hardware maintenance and basic repairs
Assist with documenting processes and procedures
Accurately track hardware issued out to end users
Escalate incidents to next level of support when necessary
Thoroughly document completed work using a ticketing system
Assist with special projects
Education and Experience
5 Plus years of service desk experience
Worked in a fast pace environment
Customer Service Mentality
Good oral communication skills
