Summary: This role reports to the ServiceNow Business Operations Manager, will be part of the tier 2 ServiceNow support team and will provide consultation to customers on the ServiceNow platform.
Duties:
Assists in supporting the ServiceNow platform. Takes escalated issues, performs problem analysis, and resolves or refers to specialized expert as needed
Assists in gathering of business and system requirements for ServiceNow requests and building or updating catalog items, support request forms, or ServiceNow reports
Perform testing of ServiceNow upgrades and patching, including planning, conducting and documenting results of testing
May develop instructional materials, training and job aids in the form of Knowledge Base Articles
Knowledge, Skills and Abilities:
1-3 years' experience as part of a tier 1/tier 2 Service Desk
Knowledge of ServiceNow capabilities, business processes, and workflow
Experience configuring and troubleshooting the ServiceNow platform
Skill in conducting interviews
Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs
Strong listening, negotiation and conflict resolution skills
Ability to maintain good customer relations with clients
Knowledge of ITIL concepts
About Maxonic: Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award-winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long term career needs of our candidates. We take pride in the over 5,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.
Interested in Applying? Please click apply with your most current resume and anything else you'd like us to know about you. You should also feel free to email Saurav at or call at .