Vacancy expired!
Front of House Lead for Food and Beverage.(Westlane Restaurant & Bar)
This employment opportunity is for a Front of House Lead. The candidate for this position will be responsible for supervising in the Food & Beverage staff, preparing and conducting performance evaluations. This position oversees and supervises day-to-day operations assisting the Food and Beverage manager to consistently deliver excellent customer service by ensuring quality of food and a memorable experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Front of House Lead will effectively provide supervision, training, communication techniques, service strategies and education on current trends in order to meet the overall company goal of remarkable, distinguished and reputable quality services, resulting in customer satisfaction.
Be passionate about food, service integrity and the quality of the dining experience.
Be visible during key hours of operation in the restaurant and be available to both guests and staff.
Ability to resolve customer complaints or concerns effectively to maintain a high level of customer satisfaction.
Communicate to management any concerns or compliance issues that need to be addressed as well as make recommendations for necessary disciplinary action.
Direct daily dialogue with staff to determine if they have the appropriate tools and skills to perform their job.
Handle staff concerns in a timely manner and follow up performance issues
Able to train and support newly hired staff and implement policies and procedures in a professional manner
DESIRABLE QUALIFICATIONS AND EDUCATION REQUIREMENTS
Supervisor position in the Food & Beverage industry a must
Open Availability is needed. Nights, weekends, is a must
Excellent interpersonal skills
Effective communication and problem solving techniques
Efficient and creative with ways to improve the quality of service that our establishment provides
Experience of using a POS system and strong mathematical skills
Requirements:
High School Diploma or GED
Current/Valid Serv Safe Food Handlers Card and a complete understanding of all sanitation and food safety guidelines
Experience:
(1) Year + of experience in a hospitality environment
(1) Year of supervisory experience in which you had provided direct supervision over daily business operations and staff
ADDITIONAL NOTES
THIS POSITION REQUIRES A FLEXIBLE SCHEDULE AND AVAILABILITY ON WEEKENDS AND HOLIDAYS
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers
