Process Specialist

Process Specialist

31 Dec 2023
California, Sunnyvale, 94086 Sunnyvale USA

Process Specialist

Level: 5
Job specialty: 6 sigma consultant / operations process automation

About the role
An experienced process and operations lead responsible for implementing and maintaining a business & technical process management framework, involving process mapping, identifying gap and optimization opportunities in existing processes, and proposing new processes.

Min Requirements
Experience creating, documenting, and managing processes for global/large scale operations
Six Sigma Green Belt

Job responsibilities
Facilitates definition and documentation of process and changes required to run operations
Interview end-users in business functions to identify potential process improvement and automation candidates
Capture as-is process flow, including decision points, systems used, effort expended, transaction volumes, whether decision points require human judgement, whether the data is structured or unstructured, the % of exceptions, and the frequency of occurrence
Work with SMEs to ensure all processes are healthy and develop metrics with reporting lead to measure the KPIs and health of processes

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