Support Engineer III

Support Engineer III

16 Jun 2024
California, Sunnyvale, 94085 Sunnyvale USA

Support Engineer III

Vacancy expired!

Job Title: Support Engineer III

Location: Sunnyvale, CA/Remote till Covid

Duration: 12+ Months

Duties:
Solve key problems that potentially may take with the production systems and create solutions to prevent incidents from occurring again.
To ensure the accuracy and the stability of the software features/ updates before they get to release into the Production environment by involving in the UAT phase.
Ability to understand the root cause of errors and exceptions and being able to isolate it to the line of code that may be causing the problem and performing service restoration within the SLO.
Support and influence improvement in Equinix product application to enhance their availability.
Drive P1 incident, communicate both the status and the RCA to the stakeholders.
Documentation for known issue.

Skills:
Strong expertise in algorithms, data structures and databases (SQL/NoSQL), along with deep working knowledge of multi-threading, design patterns and Object-Oriented Programming (OOP) concepts Experienced in Incident Management process and ability to resolve level 1, level 2 issue within agreed organization SLO.
Real-world experience with cloud technology such as AWS, Azure or Google Cloud Platform is a plus.
Knowledge of advanced networking technologies and services including MPLS, VPLS/VPWS, Ethernet, IP/VPN routing protocols and architectures, IP security/SSL, IP multicast, IPv6, and wired/wireless LAN infrastructures is a plus.
Hands-on knowledge with Linux operating system (Ubuntu, CentOS, etc.)

Education:
BS in computer science or equivalent with 6+ years or MS in computer science or equivalent with 4+ years on professional software support experience.

Required Skills:
UNIX
DATABASE
INCIDENT MANAGEMENT
JAVA

Akangsha Mohite
Executive Recruitments
Xoriant is an equal opportunity employer. No person shall be excluded from consideration for employment because of race, ethnicity, religion, caste, gender, gender identity, sexual orientation, marital status, national origin, age, disability or veteran status.

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Job Details

  • ID
    JC15513602
  • State
  • City
  • Job type
    Contract
  • Salary
    Depends on Experience
  • Hiring Company
    Xoriant Corporation
  • Date
    2021-06-15
  • Deadline
    2021-08-14
  • Category

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