QA Tester (Genesys)

QA Tester (Genesys)

Vacancy expired!

Key areas focused: Testing in Genesys environment, Technical testing in technologies (Voice, IVR, Call Routing, CTI, and call routing).
JD:

• Responsible for performing testing (debugging/troubleshooting) in the Genesys environment for all Voice and Chat applications.\
• Prior experience in Software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice, IVR, Call Routing, CTI, and call routing).
• Responding and acting upon Central Station incidents and tasks as a member of an on-call response team.
• Working knowledge of Genesys/Cisco Framework, reporting, routing, and multi-channel components.
• Creation of documentation and standards.
• Monitoring, triaging, and enhancing automated alerts.
• Coordination of project and application launches and feature updates.
• Close collaboration with cross-functional business units and internal partners.
• Certifications in Genesys systems are a plus.
• Excellent communication and presentation skills.

Please submit the profiles in the below format.

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