Key areas focused:Testing in Genesys environment, Technical testing in technologies (Voice, IVR, Call Routing, CTI, and call routing). JD:
Responsible for performing testing (debugging/troubleshooting) in the Genesys environment for all Voice and Chat applications.\
Prior experience in Software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice, IVR, Call Routing, CTI, and call routing).
Responding and acting upon Central Station incidents and tasks as a member of an on-call response team.
Working knowledge of Genesys/Cisco Framework, reporting, routing, and multi-channel components.
Creation of documentation and standards.
Monitoring, triaging, and enhancing automated alerts.
Coordination of project and application launches and feature updates.
Close collaboration with cross-functional business units and internal partners.