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Custom Ink, the leader in custom apparel for groups and communities, is all about bringing people together. That's what inspires our innovative online platform, world-class customer support, and award-winning work environment. With 1,600+ team members (“Inkers”), we are passionate about the success and well-being of our team and have earned frequent recognition as a top workplace from such organizations as Fortune Magazine and The Washington Post. Our customers are counting on us to come through for them, and that’s important to all Inkers - no matter what role they’re in.
How you’ll make a difference:
Our Sales Representatives live and breathe for our customers. As an expert in our product offering, services, and identifying customer needs, you’ll be on the front lines of meeting and exceeding our customers’ expectations. By caring about each customer’s unique goals, a successful Sales Representative is able to partner with the customer to create a custom experience they’ll love and position Custom Ink as their custom apparel go-to for life. In this role, you will:
Advise customers and share the value of an end product that is special and tailored to their needs.
Be knowledgeable about leverage the awesome tools Custom Ink provides to deliver top-notch custom products.
Strike a balance of sales skills and authentic interest in each customer interaction.
You have a passion for driving relationship-based sales with the long term outcome of repeat business and customer loyalty.
What you’ll do:
As a Sales Representative, you’ll be on the front lines of winning and satisfying customers to help strengthen our market position and brand identity. In this sales role:
You will convert leads into sales through emails, chat, and/or phone
You will offer meaningful guidance on order design, product selection, our services, and printing
You will communicate the value of Custom Ink
You will guide the customer creations from fun to done through the Design Lab experience
You will remain calm under pressure and create solutions for customers
You will work closely with other internal teams
How you’ll be measured:
You’ll be the voice of Custom Ink to potential and existing customers. The key measures of success for this role are:
Total Sales Volume
Converting warm leads into sales
Customer-measured experience (tNPS)
Order Accuracy
Addressing order obstacles efficiently and effectively to secure repeat business
What we’re looking for:
Our most successful Sales Team Members:
Typically have a few years of professional experience in a fast-paced, customer-centric environment (though previous experience is not required)
Love working with people; customers and Inkers included!
Are inspired to add value for customers and Custom Ink in a genuine way
Are curious, fun, and comfortable in a results-oriented environment that offers independence, teamwork, and competition
Communicate with customers, teammates, and across departments flawlessly - whether in writing or on the phone
Love to learn, be resourceful, solve problems, and embrace change as a means to constant improvement and growth
Strike a healthy balance between catching every detail and working efficiently - especially when a lot is happening at once!
Can be counted on to go the extra mile
You are knowledgeable when it comes to computers and technology
Evening and weekend availability preferred
Our comprehensive training program is designed to get new team members up to speed on our systems along with providing the needed tools, resources, and expectations to be successful.
Our Perks:
We strive to live by the Golden Rule and create an environment that supports Team Members both professionally and personally. You can look forward to:
Working for a nationally & locally recognized top employer with competitive pay, benefits, and perks
Opportunities for growth and development
Performance based earnings, as well as shift differentials for weekend shifts
Volunteer opportunities through our “Three Hearts Volunteer Team”
Wellness Program Offerings (Healthy Snacks, Weekly Catered Lunch, On-Site Gym, Virtual Doctor)
A focus on “team” with fun & engaging events like BBQs, company-wide meetings, and Town Halls to stay up-to-date on the business
Please submit a letter of interest with your application.
Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
CustomInk, LLC ("Custom Ink") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.
