Technical Support - Windows 7 & 10 Desktop Support,TCP/IP, RDP

Technical Support - Windows 7 & 10 Desktop Support,TCP/IP, RDP

17 Jan 2024
California, Thousandoaks, 91358 Thousandoaks USA

Technical Support - Windows 7 & 10 Desktop Support,TCP/IP, RDP

Vacancy expired!


Job Description:

SMCI is seeking a Specialist IS Analyst with Desktop/Benchtop support experience and windows administration expertise to join the Enterprise Benchtop Services team. This consultant will perform back-ups remotely for scientific data for laboratory-based computer systems used to control laboratory instruments (instrument controllers). Preferred candidates would have experience in a laboratory or regulated environment.
The IS Analyst will work closely with scientific functional groups to install, configure, test, maintain, and troubleshoot lab workstation hardware and software. The role will also work on general lab IT system problem tickets as reported by lab scientists.
Typical activities will include:

  • Work with scientific research team to schedule and perform remote back-ups to scientific data and troubleshoot any issues.
  • Physically inventory laboratory computers and reconcile with laboratory inventory system
  • General Ticket Resolution: Actively respond to incidents and requests for all laboratory software and systems. Perform system administration of both local and enterprise laboratory software and systems including: user account management, licensing management, Tier 1 incident response and troubleshooting.
  • Documentation: Use ServiceNow to track service requests and/or escalate issues when necessary and to keep asset inventory up-to-date.
    Additional tasks may include:
    Maintain IT asset inventory systems during deployments.
  • Support corporate deployments of anti-virus, software patches to laboratory computers
  • Partner with Instrument vendors on system requirements, setups and configurations for new systems as well as upgrades to existing systems.
    Required Skills: ACTIVE DIRECTORY;TCP/IP; SERVICENOW; MS OFFICE; WINDOWS 7 & 10; RPD (REMOTE DESKTOP PROTOCOL); IMAGING SOFTWARE; REMOTE DESKTOP SUPPORT / SYSTEMS ADMINISTRATION.

    Don't hesitate! Submit your resume today.

    SMCI is an EEO employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, genetic information, marital status, military, and veteran status. Members of minority groups, Vietnam Era Veterans and individuals with mental or physical disabilities are encouraged to contact us regarding employment opportunities. In addition, in order to support the provision of business to minority-owned and Women-owned businesses (MWBE), such MWBE are encouraged to contact us regarding subcontracting business opportunities with our firm.

    (No third parties, please)
    (H1 sponsorship currently unavailable)
    (Local candidates only, please)

  • Job Details

    • ID
      JC8277162
    • State
    • City
    • Job type
      Contract
    • Salary
      Market
    • Hiring Company
      Software Management Consultants, Inc.
    • Date
      2021-01-15
    • Deadline
      2021-03-16
    • Category

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