TITLE: Salesforce Analyst/Administrator LOCATION: Corte Madera, CA OR Tracy, CA TYPE: Direct Hire/Perm
NO THIRD PARTIES - CLIENT IS UNABLE TO SPONSOR
This position will be mostly onsite with some flexibility to work remote per business needs.
Our client is seeking a Salesforce Analyst/Administrator to analyze and sort large amounts of contact center Salesforce data to identify performance and volume trends and anomalies. Salesforce Analyst/Administrator plays a critical role in ensuring success of client s Contact Center teams.
RESPONSIBILITIES
Develop and maintain well-structured reports, dashboards, and data visualizations that empower self-service data access and help to support strategic and tactical decision-making for the Contact Center Team and strategic partners
Ability to provide Salesforce training and end-user support
Recommend business opportunities through data analysis
Importing sales and service data as well as generating Salesforce reports
Knowledge of Salesforce Architecture that encompasses API and Metadata objects
In-depth knowledge of Salesforce products and their functionalities.
Ensuring sufficient data quality is maintained so that the data can effectively support the business process and reporting accuracy
Create mappings between fields in the different sources and systems
Client and recommend business opportunities through data analysis
Provide timely status updates on projects and initiatives
REQUIREMENTS
2-3 years of experience as a Salesforce Administrator in a similar environment
Experience with relational SQL and SQL Server databases, including Postgres, MySQL, or NoSQL
Experience performing root cause analysis on internal and external data and processes to solve specific business questions and identify enhancement opportunities
Strong analytic skills related to working with unstructured datasets
Proven experience processing and extracting value from large ambiguous datasets
Client and recommend business opportunities through data analysis
Experience performing root cause analysis on internal and external data and processes to solve specific business questions and identify enhancement opportunities
Strong project management and organizational skills
Experience supporting and working with cross-functional teams in a dynamic environment
Understanding of contact center metrics, processes, and practices
PREFERRED
Salesforce Certified Administrator or Salesforce Certified Advanced Administrator
