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Carlson Wagonlit Travel SatoTravel (CWTSatoTravel) is seeking an experienced and talented Travel Experience Counselor for our Camp Geiger, Jacksonville, NC As a Travel Counselor your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel.As the U.S. military and government division of Carlson Wagonlit Travel (CWT), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.We are very proud of our 65 year history serving U.S. military and government clients, and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.You will delight the traveler/travel arranger and all CWTSatoTravel clients
Arrange domestic and international travel for clients, including air, hotel, rail, and ground transportation
Be a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experience
Interact with travelers, and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems You will strengthen the CWTSatoTravel brand
Build loyalty by enhancing our clients’ overall travel experience while meeting every travel management service requirement and expectation
Maintaining a favorable working relationship with all other company employees and ensuring to foster and promote a cooperative and harmonious working climate
Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business You will build CWTSatoTravel’s value. Possess a strong understanding of travel trends and industry best practices
Seek higher levels of performance continuously.CWTSatoTravel is seeking an experienced and talented Travel Experience Counselor II. As a Travel Experience Counselor II, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel. Creates domestic reservations for clients to include air, hotel, rail, and ground transportation.
May create single destination international itineraries to major international destinations.
Advises clients of international travel requirements such as visas, passports, immunizations, etc.
Supports one or more accounts.
Solves typical travel related problems consistently.
Operates within detailed procedures under minimal supervision.
Interacts with traveler or travel arranger, and provides 1st level of support for customer service and technical issues.
Utilizes CWT preferred vendors to maximize profit, and ensures compliance with the clients’ travel policy utilizing available resources, including but not limited to online resources, to ensure compliance with clients’ travel policy.
Adheres to CWT standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation procedures.
Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.
Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
Performs other duties as assigned.
Provides consultative customer support services to clients via multiple channels
Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
Sells products that are of commercial value to CWT and contribute to CWT’s profitability; sells “add on” attachments (hotel, other); upsells targeted areas of travel
Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation.
Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
Escalates more complex problems to more experienced staff
Assignments include both routine and non-routine workQualifications
Saber GDS knowledge is required
3-5 years experience in the traveling industry is required
Ability to meet and maintain required performance standards
Excellent customer service skill required
Government travel reservation experience a plus.
The shift will be full time from Mon - Friday 7:00 am to 15:30 pm
You will be subject to government background investigation including a credit check and criminal history review. Job: Travel Counselor Organization: CustomerMilitary & Government Title: Travel Experience Counselor II Location: CA-Twentynine Palms Requisition ID: 2100000E
