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The ideal candidate should possess strong account management skills and be a proven people leader. They should have the ability to deliver services as per agreed service levels, manage workflows in a distributed work environment and lead or participate actively in contributing to continuous improvement initiatives.
Salary range: $46000 - $56000 per year.
Responsibilities:
· Own the customer communication relationship during the 2-3 month project fulfillment process
· Coordinate pre-construction deliverables and share key information
between the client, sales team, design team, and general contractors
· Collaborate with the sales, design, procurement, and construction teams to improve workflows
· Brainstorm the development of internal apps to assist with the post sales processes
· Maintain quick response times between clients and all internal teams
· Implement process during the pre-construction phase to ensure each
project is on-track and the client is proactively communicated with
· Capture customer feedback and uphold high standards for CSAT and NPS scores
· Collaborate with cross-functional teams across business and product
· BA/BS degree strongly preferred
· Excellent written and verbal communication skills required
· Ability to handle high volume, complex inquiries, and high-profile client base
· Proven success operating in a fast-paced, customer service environment
· Effective presentation and training skills required
· Effective collaboration and problem-solving skills required
· Ability to multi-task, manage through conflict and use priority setting to accomplish goals required
· Strong learning agility, in order to quickly gain expertise on multiple products, services, tools, systems and processes preferred
· Excellent organizational and time management skills
Minimum of 1+ years prior customer or client service work or related experience required
