Vacancy expired!
We're seeking innovators - support operators who seek to develop state-of-the-art products that do not exist today. We are looking for leaders who take ownership of their areas of focus and who are driven to pursue problems at every level. Collaboration is at the heart of our culture and we need people who can communicate at a high level and work well with multi-functional teams towards achieving a common goal.
As a key member of our Consumer Group, you will be responsible for driving the overall performance of the customer support organization and ensuring high levels of customer satisfaction. You will work closely with cross-functional teams that include customer success, operations, and software. The perfect candidate will be able to lead at both the tactical and strategic level.
Your ImpactAs DDirector, Consumer Products, Customer Experience you are responsible for designing and building out a team that will be capable of scaling in order to meet the needs of our global customer base. You will partner with other team members responsible for the overall success of our customers to ensure that we maintain a high level of post sales support satisfaction. You will be responsible for implementing the design set forth by the customer success team, and partnering with them to drive positive outcomes for customers. You will be responsible for owning supplier relationships, capacity planning, and cost modelers needed to ensure the efficiency and effectiveness of your support team. This role will be responsible for participating in the selection of technology solutions that create a world class customer experience, and will implement and drive the daily use case. You partner with areas outside of the Consumer Group to take advantage of their skills, experience, and bandwidth for the benefit of consumer projects.
The products you work on are new to Palo Alto Networks, so you are entrepreneurial and hands-on in your operations management approach. You will help build the customer support team to deliver on a 10-year mission, as this is a start-up area within Palo Alto Networks.
You will develop and grow customer support talent through effective mentoring, coaching, succession planning, and retention in a fast growth, highly competitive economic environment.
Our team designs and builds hardware devices, networking technologies, software, and services for delivering on customer needs and wants, innovating with opinion to anticipate customer requirements. Our designs are beautiful, customer appropriate, and functional.
We contribute to Palo Alto Networks being the fastest growing cybersecurity company in the world by understanding the evolution of cyberattacks and designing products to keep users safer and more secure.
Our CommitmentWe’re trailblazers that dream big, take risks, and challenge the status quo of cybersecurity. We can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, please visit our Life at Palo Alto Networkspageand our diversitywebsite.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at[emailprotected].
#LI-CC1
