Vacancy expired!
Drive customer support and fraud agent tooling strategy that retain customers on Wish and control business costs
Drive internal tools projects forward utilizing your top notch project management and stakeholder management skills
Conduct user research via focus groups, agent side by sides, and user surveys to build features that address user pain points
Determine build vs. buy for ops team needs
Responsible for product knowledge base and documentation
Work closely with engineering and QA during the build out of new features
Regularly communicate with stakeholders on project milestones
Be intensely business outcome driven
Bachelor’s degree or higher required
2+ years of experience in product management
3+ years of experience in Support or Operations
Passionate about customer support and internal tooling
Ability to dive deep and get into the weeds
A pro at project and stakeholder management
Ability to think strategically, creatively, and at scale
Passionate can-do attitude. Not afraid to try, learn, and improve, ability to work in a fast-paced team environment.
Solution-oriented, highly-motivated and proactive self-starter
Background in Support or Operations
Startup experience
Strong quantitative analysis skills and a data-driven approach to problem-solving
Experience product managing operational or support features
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Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
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