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ABOUT US:
Hospice of Santa Barbara, Inc., the second oldest Hospice in the United States, is a unique and innovative organization that serves several hundred children and adults monthly who are either impacted by a life threatening illness or grieving the loss of a loved one. All of our services are provided free of charge. We receive no support from government or insurance agencies, and are dependent on the support of the community for all we do. We have a highly committed staff and foster a positive, collaborative and creative work environment. We make a difference in the lives of hundreds of people every year and believe it is a privilege to be serving others.
ABOUT THE POSITION:
As Intake Coordinator you will work on a team responsible for handling phone calls and email from individuals inquiring about our agencys services. Those individuals contacting HSB for service are either facing a life-threatening illness themselves or in their family or are grieving the death of a loved one. You will play an integral role in the client service process by compassionately listening and assessing needs and appropriateness of the individual coming onto service with us. With your warm, welcoming nature and exceptional communication and organization skills, you will facilitate the client onboarding process and help those who are suffering get the assistance they need. Specifically, your essential duties and responsibilities will be as follows:
Handle phone calls from potential clients; appropriately assess their needs and suitability for becoming an HSB client.
Direct new clients through the intake process; assign client cases to counselors and care managers.
Provide callers with community resources and education on death and dying.
Provide short-term crisis intervention; handle emotional and traumatic phone calls in a professional, calming, supportive manner.
Oversee the administration for HSB support groups; handle client registrations and assist with ensuring groups are advertised.
Provide and organize HSB response to tragic community events. Personally attend to or coordinate staff in offering debriefing, support, education and HSB materials.
Work with local community resources to meet patient needs.
Collect data and provide reports in a timely and accurate manner.
Liaise with other members in department to process intakes and manage case status.
Input all new clients into the Vertical Change electronic charting system in compliance with policy & procedures.
Conduct one-time consultations to community members who call or drop-in to the office seeking information and services.
Facilitate short-term grief workshops, as needed.
Provide community education / presentations, as needed or requested.
WHAT YOULL NEED:
Masters in Social Work (MSW)
Bilingual skills (English & Spanish fluency)
Knowledge of Santa Barbara medical, health care agencies, and social service agencies, and other community resources
Ability to handle sensitive matters and provide support to those in distress
Utmost respect and consideration for client privacy and confidentiality
Effective time management and prioritization skills
Excellent communication skills, both verbal and written
Comfortable with detailed paperwork and reporting requirements
Proficient with email, internet; technology, in general
Sensitivity and commitment to HSBs philosophy of care
Commitment to the internal standard by which we uphold professionalism, further the agencys mission and work cooperatively and collaboratively as a team
To apply, please send your resume and cover letter to hsbhumanresources@gmail.com. Please do not apply without your cover letter! We want to hear your voice as to why this career opportunity is of interest to you and why you believe HSB is the right choice for your next step!
