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Seeking customer service focused individuals with upbeat personalities who will be frontline of the company and the first point of contact a customer has with our brand.
DUTIES:
- Answer inbound calls/make outbound follow up calls.
- Provide appropriate solutions and alternatives.
- Follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers and create a remarkable experience.