Lead Dispatcher (Simi Valley, CA)

Lead Dispatcher (Simi Valley, CA)

09 Mar 2024
California, Ventura county 00000 Ventura county USA

Lead Dispatcher (Simi Valley, CA)

Vacancy expired!

Were looking for exceptional dispatchers to help us achieve profitable revenue. As a dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the companys financial goals.Responsibilities Evaluate customer calls and assign the best technician to each service appointment. Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls. Relay accurate information to technicians, ensuing proficient, quality customer experiences. Manage the whereabouts and needs of every technician in the field. Record the results of each service call and create report summaries for senior management. Be professional and establish customer rapport, encouraging repeat business. Respond to customer requests, resolving issues and promoting the brand. Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders. Update customers throughout the day on the technicians progress. Requirements Proven track record in customer service. IT competent; good typist and proficient with phone systems. Highly organized with exceptional follow-through abilities. Strong verbal and written communications. Passionate about RR Electric, Heating & Air Company and loves the brand. Ability to build trust, diffuse conflict and hold others accountable. Bachelor degree or equivalent is a plus. Engaging personality that blends well with a fast-paced, goal-driven environment. Competitive individual contributor who also loves to win as a team. Highly motivated, flexible and great attitude on life. RR Electric, Heating & Air is seeking individuals who want to grow and advance in their career or professional field with our company. The RR Family believes in their people, we invest in constant training, coaching and support to help strive in being the best. Advancement opportunities are unlimited. Benefits include medical, dental, retirement, life insurance for full time employees.ÂPlease apply online with RR Electric Heating & Air at: https://rr-electric-heating-air.nexstarrecruiter.com/job/111323/lead-dispatcher?s=cl

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