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Tommy’s is a Malibu/Axis boat dealership with a sales department, service center, and wake/surf pro shop. We
Tommy’s is offering several exciting positions that are catered toward boating and water sport enthusiasts, and to those with customer-focused backgrounds! Tommy’s employees are our number one asset and we strive to provide our employees with a countless number of benefits that separate us from any other company.
Tommy’s is a rapidly growing company that values our employees and offers a fun and challenging work-space. For more information on Tommy’s, visit our website at www.gettommys.com
We really appreciate you taking the time to consider us in your job search.
Summary
The Seasonal Pro Shop Associate is responsible for selling and learning about all of Tommy’s products, keeping the shop tidy, communicating with customers, as well as ensuring all customers leave with a positive experience and the desire to come back.
Essential duties and responsibilities
Ensure the highest levels of service and customer satisfaction
20-30 hrs. per week
Engage with customers by asking open ended questions that help make a personal connection
Support the receiving and merchandising for the store
Sell merchandise so we achieve our revenue and margin goals
Support social media in order to engage with as many customers as possible
Work with product reps to learn how to promote and demonstrate our products
Minimize loss of product through theft
Help maintain all merchandising displays
Organize the pro shop, as well as the inventory warehouse
Study and demo products to ensure all questions asked by customers can be answered knowledgably
Maintain cleanliness of the entire pro shop, including changing rooms and bathrooms
Accurately ring up sales, returns, warranty and exchanges. Receive payment and provide correct change and receipts.
Ensure all product is accurately tagged.
Other tasks as requested by supervisor
Knowledge, Skills, Abilities
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service: Ability to serve our customers respectfully and efficiently. Understand that the customer is our number one priority, and serving them is what will make us successful
Selling: Gain our customers trust through selling our products with enthusiasm and true passion
Watersport: Ability to learn the water sport industry, as well as learn how to use the products we sell (surfing, skiing, etc.)
Communication: Able to interact professionally with colleagues, clients, and company personnel, able to clearly and effectively communicate information both orally and in writing
Humility: ability to honestly and openly communicate any mistakes or mishaps made and have the ability to learn from t
