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Come Make a Difference
The Network Administrator role offers a unique engineering experience for someone who enjoys supporting client networks. This role is a member of the Managed Services department and our engineering team. No client has the same exact network setup. Every client has their own budget, objectives, obstacles, etc. The primary responsibility of this position is to review client networks and assess their alignment with the Lanspeed Way core standards and best practices that we have established.
The successful Network Administrator will:
Build technical relationships within existing accounts
Drive down reactive customer service requests through alignment and maintenance efforts
Will develop intimate knowledge of the client environment
Will set the Technology Consultant up for success with valuable information and documentation
What We're Looking For
Humble and hungry to grow and learn - a desire to be the best at what you do
At least 4 years of experience supporting enterprise-level technologies (domains, Active Directory, routing, firewalls, etc.)
Someone who has taken the initiative to become certified in a technology or field of study
Problem solver with the ability to process and resolve issues quickly
Great communicator with the ability to make complicated situations simple and painless
Excellent customer service skills - someone who our clients will freely provide positive feedback
Team player with a coachable mentality
Confident tackling complex technical issues
Ability to perform advanced diagnostics on servers/applications/hardware/network systems
Ability to create a plan and meet deadlines
Willingness to provide first level point of contact by email or phone for all types of service requests, as needed
Willingness to travel by car to client locations to provide in-person support
Utmost reliability in ensuring network security and protecting confidential data
Must be able to work with a very diverse group of clients in a non-judgmental manner
Tasks
The Lanspeed Way - This position works directly with the Technology Consultant to align their assigned clients with our best practices and standards. The Network Administrator identifies areas that are out of alignment with our best practices. This role is essential in uncovering where we can implement the Lanspeed Way for our clients.
Client Relationships- This person is a key point of contact for their clients. They are responsible for developing and maintaining a positive technical relationship with them. They can receive, resolve and escalate technical issues that come up during regular client meetings. The Network Administrator is a voice for our customer from within the company.
Network Health Reviews - Responsible for creating monthly Network Health Reviews for assigned accounts. Meetings are typically performed in person, but can be performed remotely and require a full day. This time is used to review technical alignment, perform maintenance, resolve technical issues, update documentation, ensure that Centralized Services are working and document suggestions for improvement. The Network Administrator playbook will be used to track progress.
Customer Service Training - This position will have the opportunity to teach clients how to work with Lanspeed support. The Network Administrator will need to redirect support requests through the appropriate channels and help with customer expectations regarding the support process.
Documentation - The person in this position will go on regularly scheduled client Network Health Reviews and use a playbook to track all activities on a daily, weekly, and monthly basis. They will adhere to existing company procedures through activities, service tickets and opportunities in ConnectWise and remain compliant with our defined policies and procedures. Responsible for entering time and expenses in ConnectWise as they occur.
Technical Training - Although not a member of the Service Desk Engineering team, this position is responsible for developing in-depth knowledge of Lanspeeds solutions and learning how they relate to customers needs. Must understand processes in ConnectWise by completing assigned training modules and blueprints in ConnectWise University. This position will be required to participate in the Lanspeed Technical Training Roadmap and become technically certified in some of Lanspeeds leading vendor certification programs.
Travel - Regional travel is expected on a daily/weekly basis to meet with prospects and existing clients. Occasional travel via airplane may be required. The company will provide reimbursement for mileage if a personal car is used for business purposes.
Qualifications
High school diploma or equivalent required. 4 year college degree preferred.
Varied technical experience is required. Two to four years experience with network administration or technical support is preferred.
Must manage time effectively.
Must have some technology knowledge and experience.
Must have strong organizational skills, a positive attitude, be a confident communicator,
learn quickly and enjoy working in a fast-paced, dynamic, team environment.
Knowledge of troubleshooting application issues, advanced networking issues, and local
and network printer issues.
Must possess interpersonal skills to interact diplomatically with staff and clients.
Utmost reliability in ensuring network security and protecting confidential data.
Demonstrated commitment to integrity and the highest professional ethical standards.
Transportation Requirements
Required to have your own reliable transportation for travel to and from client locations for onsite support.
Join Us!
If you are looking to join our team, please apply at www.lanspeed.com/careers. We'd love to hear from you! Please note: Only resumes submitted to our website will be considered. Applications submitted in response to this ad will not be reviewed.
We offer a competitive wage and benefits for this position, including a 401K plan, health insurance options, stipend for internet/phone reimbursement and a paid sabbatical every 3rd year of employment. We look forward to receiving your resume and cover letter.
Other Things You Should Know
Our interview process is more involved and thorough than you might think it will be. But don't let that scare you. Our process helps to make sure we find you the best seat on this bus!
