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Pacifica Graduate Institute is a privately accredited graduate school located near the coastal community of Santa Barbara, CA. Pacifica offers masters and doctoral degrees in psychology, mythological studies, and humanities, and is currently seeking several A/V Technician I both full-time and part-time. These positions are temporary for about 4 to 6 months. It is possible that this status may change in the future.
SUMMARY:
The A/V Technician I position serves as the primary point of contact to complete A/V implementation and support requests. The position is responsible for setting up, training, running, and dismantling audio visual events throughout the day. The position applies the understanding of computer software and hardware to diagnose problems and to determine the appropriate course of action, to provide complete technical follow-through to successful incident resolution, and to ensure the escalation of issues to the appropriate support technician and/or department. The position provides Level I A/V and technical support to faculty, staff, students and guest presenters. The A/V Technician I will conform to institutional policies and procedures and adhere to diverse, equitable, and inclusive practices.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Work with AV Lead tech to setup and remove A/V equipment at all campus locations for oral defenses, special meetings, large events and introduction days.
Troubleshoot A/V equipment when there are technical questions or problems related to A/V equipment and identifies appropriate solutions.
Provide A/V support with recording, synthesizing, and delivering lectures digitally to students, faculty, staff, and guests.
Provide basic instruction and training on the operation of A/V equipment to faculty, staff, students and guests as necessary.
Provide on-call support as required and occasionally perform job duties outside of normal business hours as required.
Provide A/V training and support to faculty, staff, students and guests as requested.
Ensures classroom A/V equipment and tools are inventoried and kept in good working order.
Provide support and resolution for requests that come into the IT support phone line or email including password resets, site navigation questions, locating support documentation, etc. for students.
Assist with the installation, implementation and support of hardware and/or software according to department standards and procedures.
Perform installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software.
Build and maintain positive relationships with students and all internal departments to deliver a high level of service.
Disconnect, move and reconnect desktop technology hardware for single user, multi-user and office moves.
Ensure appropriate security levels are maintained.
Perform other related duties as assigned.
QUALIFICATIONS:
PC and Apple hardware knowledge (specifically Dell and Macintosh systems) with the ability to troubleshoot hardware issues and experience interfacing with vendor support organizations.
Ability to clearly and concisely communicate technical information to non-technical users at all organizational levels.
Experience with mixing boards and sound support for large events and gathering.
Ability to discuss and diagnose problems with computer hardware/software with remote users.
Experience in providing technical support for PC's over local and wide area networks.
Experience in a Windows NT 4.0/2000/XP/Vista/7/10 and Apple OSX operating system environments.
One + years working in a Windows networking environment.
Proficiency with both using and maintaining MS Office suites.
EDUCATION and/or EXPERIENCE:
High School degree or GED required; 1 year or equivalent work experience, education, or training.
COMPUTER SKILLS:
Intermediate knowledge of Microsoft Windows and Office including Word, Excel and PowerPoint for support and troubleshooting.
Basic knowledge of non-linear video editing software such as Adobe Photoshop and/or Lightroom.
Intermediate knowledge of Macintosh OSX operating systems for support and troubleshooting.
CERTIFICATIONS AND LICENSES:
Microsoft or other certifications preferred (i.e. MSCDT, MCP, MCSA, MCSE).
A+ certification preferred.
Pacifica Graduate Institute is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by nondiscrimination policy.
For immediate attention, please submit your resume.
