Role: Provide technical desktop hardware support to end users. Analyze, diagnose and implement corrective solutions for end user hardware issues, using standard diagnostic and troubleshooting principles, theories, concepts, and techniques with minimal supervision. Education: A+ Certification, Associates degree in Computer Science or related field Experience:
Previous customer service experience.
Technical knowledge of current O.S., software, hardware including Windows 7, Office 2007 and later versions. Operational knowledge of current Mac OS desirable.
Must be positive, adaptable, and a team player.
Excellent verbal, written, and interpersonal skills.
Familiarity with DevOps/Agile process for task flow completion a plus.